The Senior Analyst, Global Archer Services will report to the Director, Global Archer Services in Global Risk Intelligence and Technology (GRIT) function, supporting the Canada Segment Operational Risk Management team. The role will be responsible for delivering various functional capabilities including but not limited to analytics, reporting, end-user support, control and risk documentation, process documentation, Archer Support, and other related risk management activities, as well as supporting the development and execution of the relevant roadmaps and plans for the function.

Position Responsibilities:

Monitor and report on data quality within the Archer system.

Assist with automating data ingestion processes and maintaining data integrity.

Prepare quarterly reports and manage records according to company policies and regulatory requirements.

Conduct regular access security reviews to ensure proper access controls.

Document processes, procedures, project work, and handle ad hoc requests.

Support the Risk and Technology Tooling team with data-related tasks, including analysis, clean-up, validation, and report/dashboard maintenance.

Identify opportunities to improve efficiencies within the Global Archer Services framework.

Assist in testing, cleaning, and preparing data for Archer upload.

Provide annual business process support by reviewing processes with owners.

Required Qualifications:

Around three to five years of experience in Middle Office Operations and Performance Analysis.

Experience with the Archer platform, including data management and reporting.

Knowledge in basic configuration and ability to upload data into Archer

Knowledgeable in financial services, insurance, and operational risk management.

Preferred Qualifications:

Familiarity with business continuity planning, third-party risk management, and compliance processes.

Strong reporting skills, with attention to detail and the ability to work under tight deadlines, ensuring precise and accurate financial risk analysis.

Highly organized individual with strong time management and organizational skills.

Self-starter with the ability to work independently in a fast-paced environment.

Excellent collaborative and relationship building skills; showing tact and diplomacy in dealing with others.

Familiarity with IT systems and risk management frameworks.

Ability to learn quickly and be comfortable adjusting to ad-hoc changes in workflow.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement