At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on. 

About the Role

Senior Analyst, Infrastructure and EUS is responsible to ensure the daily operations of all technology infrastructures which includes data centre, network and server services, telephony, service monitoring, user support/help desk, workstation management, servers, storage and related software are up and running as per the standard set.

Roles and Responsibilities: 

Provide technology support for critical components of the business by using strong communication, problem solving and customer service skills. Responsible for the procurement, tracking, configuration, installation, maintenance, troubleshooting, and/or access administration of end user computing devices, related applications and peripherals (including laptops, mobile devices, workstation operating systems, and related network). Provide best-in-class customer service to meet the desktop technology needs of end-users Work to proactively understand end-user computing and desktop technology needs. Take ownership of and accountability for technical issues while maintaining a high level of client satisfaction through effective communication and prompt resolutions Provide quick response and utilize problem solving skills to resolve escalated requests from the Service Desk regarding Endpoint issues/needs via telephone, email and desk-side support. Execute and/or support the imaging, installation deployment or troubleshooting of desktops, laptops, mobile devices, operating systems, application software, IP phones, printers and peripherals (new and upgrades) on both a one-off and project basis.Consult with users, solution architects, project manager and stakeholders to develop business processes that align with technology and produce required business outcomes. Translates business process needs into functional specifications and/or makes required configuration setting changes.To keep track of IT inventory and to ensure information/records are always up to date.To provide the support to group EUS project and internal BU application project regarding the infrastructure related 

Minimum Job Requirements: 

Bachelor's degree in information technology, engineering or related field preferredMinimum 2 years of working experience in infrastructure & EUSWindows Server 2016/2019 including AD, DNS, WINS, DHCPVirtualization technologies such as Hyper-V and VMware Microsoft Office 365 Microsoft SCCM and UEM/IntunePreferred Experience of working in an ITIL environmentExpertise in supporting and maintaining back-office systems and applications Experience in supporting Firewalls and VPN technologies Experience in project management is a plus   

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.