You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Payment Capabilities & Enablement team is dedicated to driving organic spend growth and share of wallet with Canadian Cardmembers and Clients. This role focuses on delivering seamless payment experiences.  As well as managing Small Business Marketing initiatives, including event planning, overseeing third party agency relationships, and collaborating with clients and internal stakeholders to enhance our support for our Small Business Cardmembers.

How will you make an impact in this role?

You will be responsible for managing payment form factors (e.g., chip & PIN, contactless, mobile wallets), optimizing customer journeys, and executing marketing initiatives to engage Cardmembers and enable spend diversification across multiple channels.

Key Responsibilities:

Develop and execute marketing strategies to achieve key business objectives, including driving organic spend, increasing share of wallet, and promoting behaviors such as contactless adoption, online spending, recurring bill payments, and spend diversification. Ensure seamless customer experiences across payment solutions like chip & PIN, contactless payments, mobile wallets, SafeKey, Click to Pay, and other online and in-app payment capabilities. Analyze key metrics, trends, and channel performance to provide strategic recommendations for optimizing customer journeys and driving incremental billings. Manage end-to-end campaign execution for proven spend enablement tactics across channels, including email, paid social, direct mail, and Amex.ca placements, while testing new ideas. Plan and execute events.  Manage relationships with internal and external partners including public relations, merchant marketing, product management, legal, compliance and advertising agencies. Manage project budgets and timelines to consistently deliver timely communications.

Minimum Qualifications:

Strong focus on innovation with the ability to lead projects from conception to implementation and evaluation. Proven ability to challenge the status quo to improve processes, campaigns, and assets. Exceptional multi-tasking, project management, attention to detail, and prioritization skills in a fast-paced environment. Strong relationship-building, collaboration, influencing, and communication skills across diverse stakeholders. Strong presentation skills with the ability to effectively communicate and engage with internal stakeholders, customers, and external partners. Proven analytical skills with the ability to interpret data and derive insights to support strategic decision-making Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word).

Preferred Qualifications:

Experience with ONE CMS, iMH, Salesforce.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”).   If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.