Position Summary...Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

What you'll do...

Data Management: Requires knowledge of: Understanding of user data consumption, data needs, and business implications; Master data, data hierarchies, and connections to transactional data; Business, technical, process, and operational data architecture, standards, definitions, and repositories; Regulatory and ethical requirements and policies around data privacy, security, storage, retention, and documentation. To implement data management solutions and manage metadata environment. Leads changes and revisions to data, data sources and data hierarchies within assigned guidelines. Queries, reports, and analyzes metadata to ensure consistency across platforms (for example, ensuring that the reason for the termination of an associate updated in the system reflects in all upstream and downstream systems to ensure claims are processed seamlessly).
Operational Excellence: Requires knowledge of: Organizational processes; Operating requirements; Root cause analysis techniques; Department workflows; Standard operating procedures and service standards. To assess situations based on an awareness of the cases and operating issues of related to them. Explains operational functions and key functional roles of an assigned department or unit. Identifies root causes for cases using standard operating procedure information. Works to resolve cases within service-level agreements, ensuring accountability for all metrics/measures related to volume, quality, accuracy, turn around, and customer satisfaction. Collaborates with cross-functional teams to integrate operating functions, ensuring seamless operations (for example, resolving integration errors/warnings or reassigning to appropriate teams for resolution). Follows regulatory processes and procedures for the for handling of cases. Seeks and analyzes situations or conditions with potential regulatory implications.
Continuous Improvement: Requires knowledge of: Process/automation improvement methodologies (for example, Kaizen, Six Sigma); Business processes; Technology and tools. To identify the main processes and timely updates of knowledge articles within an assigned work area. States the major roles involved in business process management. Applies the concept of continuous improvement to identify opportunities for greater efficiency.
Service Excellence: Requires knowledge of: Relevant knowledge articles; Service process and procedures; Stakeholder Management. To develop plans to achieve service outcomes. Monitors and reports on the delivery of promised service outcomes. Ensures the proper identification of stakeholder needs and priorities. Resolves complex problems and responds to unexpected stakeholder requests. Defines processes and practices for managing client expectations and service delivery. Manages opportunities for service innovation and improvement (for example, maintaining the highest level of service-level agreements and accuracy for high-volume case closures). Plans, develops, and implements improvements to the service range to exceed customer expectations. Uses technology to improve the service range and scope of customized service offerings.
Project Management: Requires knowledge of: Project management tools, techniques, and methodologies; Project tracking tools, dashboards, and reports; Change management. To support assigned projects. Understands business needs, identifies project requirements, and adheres to prioritization and milestones. Proposes and assists in developing solutions to project issues, ensuring the resolution of critical issues and the escalation of complex or difficult issues. Articulates process steps to deliver work to business stakeholders. Provides view of current work streams, statuses, and upcoming milestones.
Functional Problem Solving: Requires knowledge of: Problem-solving methodologies, tools, and applications; Business requirements and insights and the development of solutions; Precedence and use cases for business problems. Leverages reproductive thinking and idea generation; Barriers to effective problem solving (for example, confirmation bias, mental set, functional fixedness, groupthink, paradigm blindness).To use fact-finding techniques and diagnostic tools to identify and break down business problems with minimal guidance. Suggests alternative approaches or solutions based on internal and external benchmarking. Communicates horizontally and vertically within an assigned function for further investigation and options for consideration. Anticipates roadblocks and generates creative workarounds to ensure forward momentum. Shows resilience in face of setbacks.
Talent Management: Requires knowledge of: Tools, techniques, and internal processes for team management. Team goal setting. Feedback mechanisms. Counseling and mentoring. Delegation of responsibility. To support teamwork and collaboration. Recognizes and administers rewards. Communicates performance requirements and provides guidance, coaching, and monitors performance, and helps associates understand and adapt to change. Conducts interviews; manages performance and behavioral issues, holds associates accountable. Actively seeks feedback and helps team members understand their strengths.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

Leadership Expectations

Respect for the Individual: Demonstrates and encourages respect for others; drives a positive associate and customer/member experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Respect for the Individual: Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Respect for the Individual: Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Acts with Integrity: Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Acts with Integrity: Is consistently humble, self-aware, honest, and transparent.

Service to the Customer/Member: Delivers results while putting the customer/member first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members.

Service to the Customer/Member: Adopts a broad perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans.

Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Strive for Excellence: Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in business, human resources, information technology, or related area. Option 2: 2 years' experience in business, human resources, information technology, or related area.

1 year’s supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor's degree in Business, Human Resources, Information Technology, or related area and 2 years' experience in business, human resources, information technology, or related area., Using intermediate functionality of Microsoft Office

Primary Location...Pardhanani Wilshire Ii, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India