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Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Strategy and Operations Senior Analyst at Salesforce will play a crucial role in creating the strategic and operational support structure for the Marketing Cloud business and aligned Digital AE teams within the Specialization CoE. This is a multi-faceted role which will span strategic planning, sales strategy, finance, and analytics – requiring a mix of market & business analysis, sales optimization, and business operational support.

The individual in this role will be responsible for helping with the analytics and planning for the Digital AE teams globally with a specific focus on the Marketing Cloud business. They will work on a variety of strategic and operational projects across functions, for example evaluating market opportunities, business planning, performance tracking, forecasting, sales operations with a global lens, building scalable reporting structures. The role requires significant interaction with various areas of the organization such as regional strategy teams, Digital sales leadership, product, PMM and Cloud GTM teams, central analytics teams (i.e CRO Business Operations) and provides daily exposure to senior executives. The successful candidate will have relentless curiosity and possess a passion for extracting insights from data and converting ideas to action.

Key Responsibilities:
- Assist in ongoing analysis of business performance to support daily operations
- Design and interpret key performance metrics, and deliver insights & recommendations
- Help maintain and activate the global weekly forecasts of business performance for sales leadership
- Assist in developing and delivering presentations for senior executives (i.e global business reviews)
- Support strategic initiatives including evaluating areas of opportunity for the business 
- Assist in troubleshoot operational issues as they surface; propose changes to systems/processes to fix root causes
- Prepare analysis and recommendations for sales and strategy leadership to support strategic decision making
- Support the annual planning process (G4G) for the Marketing Cloud business and Digital AEs. 

Desired Skills/Experience:
- 3+ years of work experience focused on quantitative analysis, financial modeling, and logical reasoning
- Previous experience in working with Digital AEs and Marketing Cloud business is a plus. 
- Bachelor’s degree from an accredited university or equivalent relevant experience
- Self-starter with a high degree of motivation to go above and beyond
- Exceptional problem-solving skills with the ability to structure complex problems and propose innovative solutions
- Comfort running complex analyses and modeling in Excel or Google Sheets
- Experience with Org62 and Tableau dashboards is a plus.
- Strong presentation skills, especially related to building compelling PowerPoint or Google Slides presentations
- Experience in management consulting, finance, product management, sales strategy, or sales operations 
- Experience aggregating large datasets using SQL, SOQL, Tableau or similar analytical packages is a plus
- Experience in automation or scripting using Javascript, Google Apps Script or similar is a plus

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