Job Title:

Senior Analyst, Strategy

Job Description

We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions-Deliver outcomes unimagined-Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Concentrix Catalyst is searching for a talented CX Engagement Solutions Sr. Analyst to help lead a team through transformational projects. Candidate will work with large clients, interface with internal and external stakeholders, and develop recommendations for improvement. This role is responsible for autonomously executing tasks as they relate the project or needs of the client. The Sr. Analyst should possess an ability to learn new concepts, develop existing skills, and contribute value to strategic client initiatives while taking initiative to help lead teammates through strategic projects.

Essential Functions/Core Responsibilities  

Consult with internal and external stakeholders on business operations and performance initiatives under guidance from managerGather, review, and assess client data, information, or documentation related to existing business operations, processes, capabilities, and metricsHelp lead the project team to successfully complete all phases of a client engagement, including but not limited to planning, due diligence, discovery activities such as data collection and focus groups, data cleaning, qualitative and quantitative analysis, and reporting resultsLead interviews, focus groups, and side-by-side observations of client personnel to document current business and operational processes as input to process improvement initiativesDevelop key components of client deliverables (includes ROI analysis, statistical analysis, strategic assessments, communications, and business processes) and/or oversee the work of project AnalystsConduct internal and client-facing presentations to stakeholders to provide findings and recommended changes for improvement initiatives

Candidate Background & Profile  

Confidently communicate ideas to senior executives as well as internal and external stakeholdersDesire to work on team deliverables where individual achievements are components of a larger effortDisplay an exceptional ability to take initiative and ownership with focus on continuous improvementExcellent attention to detailDemonstrated ability to guide and manage customer transformation effortsStrong problem-solving, analytical, and quantitative skillsKnowledge of statistical concepts and applications Working knowledge of contact centers and self-service channels preferredBachelor's degree in related field from a four-year college or university with four to six years of consulting or analytics experience preferredAdvanced Microsoft Office skills

#ConcentrixCatalyst

Location:

USA, IA, Work-at-Home

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

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