We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

Credit Adjudication team is responsible for the adjudication of Personal Lending across multiple brands (CIBC & Simplii), products (Secured and Unsecured) and distribution channels (Branch, Telephone, Paper, and Mobile). This team also oversees the capacity needs for the RDS Team . As the Senior Analyst, Workforce Management & Optimization you will provide ongoing scheduling, Intraday inventory management, forecasting and reporting support to improve risk management work allocation and optimize business resource utilization. The applicant should be available to have the flexibility to work different shifts. Main shift would be 1:30 P.M to 9:30 P.M EST; but sometimes we could ask to shift to a morning shift (6:30 A.M to 2:30 P.M EST).

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. 

How You’ll Succeed

Workplace Scheduling - Overseeing the management and administration of all scheduling processes and skill/capacity utilization across Credit Adjudication portfolios. Responding to various ad hoc scheduling requests from several Credit Adjudication clients. You will have expert knowledge of scheduling methodologies and operational principles, including workforce scheduling practices and tools and other related technologies.Analytical and Data focused - Highly developed analytical, decision making and problem solving skills. Exposure to database software, sufficient to create sophisticated graphs/charts/reports.Self-planning - skills sufficient to schedule, organize, and carry out work assignments according to established work plans, adjusting work schedules according to changing priorities.Communication - Well-developed interactive skills sufficient to convey factual and conceptual information on issues requiring detailed explanation and interpretation. Highly developed writing skills sufficient to prepare written materials involving detailed descriptions and explanation requiring the accurate use of specialized terminology to communicate information. It is an asset if the person is bilingual in French.

Who You Are

You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.You are tech savvy. It is an asset to be able to leverage new automation technologies such as power automate, alteryx, azure dev ops, other.You have a degree/diploma in a relevant bachelor’s degree in Commerce, Process Engineering, Computer Science, or quantitative discipline such as Applied Statistics; related banking/business/finance knowledge is considered an asset.You have banking experience in a role exposed to workforce management principles.You have advanced skills in excel. You are able to create and leverage with ease pivot tables, conditionals, graphs, reports. Knowing how to build macros would be an asset.Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. 

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 28th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Decision Making, Workforce Planning