Payments (P&O) Department is responsible for providing support to our Financial Institutions (FI) clients and dealing with complaints and queries from these clients with respect to (but not limited to) international payments. The Key Responsibilities are of the following but not limited to:

• To carry out interventions with respect to FI electronic payments that have been incorrectly supplied; • To create and follow up files for incoming payments that could not be executed.

• To handle and analyze complaints and enquiries of FI clients with respect to international payments, domestic and direct debits.

• To proactively provide recommendations in order to reduce the number of payments not processed automatically and improve quality with the aim of reducing the number of complaints; • To actively cooperate with other divisions within the Payments Department to allocate complaints and prevent them from arising.

• To formulate proposals for improvement.

To ensure compliance with the rules and procedures that are prescribed by Risk and Compliance.

. Responsible for the day-to-day processing requirements of the function. Perform various structured routine operational tasks in a standard work environment. Handles simple high-volume processes. Is starting to develop knowledge of the internal market and to understand the objectives of the department and mission and vision of the company. Requires formal training in theories/concepts/basic processes of the function. Works under close supervision; receives instruction, guidance and direction from a senior team member. Acts in line with ING rules and policies. Main Tasks / Important Responsibilities and Result