Description: Non-Financial Risk Specialist II assigned to NFR Services Team is part of the team that supports Non-Financial Risk (NFR) Center of Excellence (CoE) in accordance with duly approved Workplace Instructions (WPIs) and interact with relevant stakeholders in all ING locations.
Services expected to be delivered as part of operations:
• Incident (Events) Reporting - involved in arranging the events registration and follow up on open / outstanding events, post-monitoring review of case completed / closed events, periodic status updates for open events and provide outstanding events reports to management and Local / Regional ORM.
• Issue and Action Tracking – involved in registration and amendment of risk findings (issues) in iRisk, periodic status updates for outstanding issues and provide outstanding issues reports to management and Local / Regional ORM.
• Key Risk Indicator (KRI) Reporting – coordinate and collect KRI Data from each of the data providers from the 1st Line of Defense (1LoD), quality check the consistency of the data submitted, gather data, prepare and provide periodic KRI reports to Local / Regional ORM and manage quarterly KRI data quality review and yearly KRI evaluation process.
• NFR Information Pack - prepare and provide monthly and quarterly NFR dashboard reports for each branch / location.
• Management of Risk System - ensure accuracy and completeness of risk data stored in the risk system. As requested by the Business Partners, perform user access management activities, answers queries or provide training to end users, validate or enrich risk data, map risk data and objects, generate reports, perform data quality checks and test proposed system changes.
• Serving as 1st Line Support for System administration - uses a more critical user role in the iRisk system in order to administer changes that cannot be done by regular users
Other responsibilities as Specialist II:
• Internal quality checks
• Creation or challenging of root cause analysis of service delivery issues
• Changing or improving team's processes
• Creating tools or coordinating with application developers or IT squads to establish a seamless digital experience
• Gathering, interpreting and making recommendations on team or processing data to help Management make business decisions
• Peer coaching
• Any other responsibilities essential to the functioning of the team, department or company as a whole as discussed and agreed with the Leads
Scope of service may change according to the COE or any global strategy that affects NFR.
Objective of this function: Refer to above
Purpose of the job: Refer to above
Applies to all IBSS Manila business units:
In accordance with ING strategy and policyWithin internal and external regulatory standardsIn accordance with approved ING standardsWithin ING Legal and Compliance frameworkWithin the Insider RegulationsWithin duty of care proceduresWithin mandate and authorizationsContribution in obtaining and preserving the confidence in the Financial sector, by carefully weighing the interest of all ING stakeholders with the interest of the customer paramountQualifications:
At least 5 years total experience working in banking, financial services, auditing companiesAt least 2 years of relevant experience in risk, controls, audit or data analysisAdvanced Excel skills is required and should be willing to learn automation platforms like Alteryx, PowerBI or SASRisk aware, makes critical and timely decisions related to tasks at handAnalytical and can prepare, interpret and visually present insights from a dataset With strong communication and organization skillsLikes to work in a dynamic environment and knowledge of agile way of working (Scrum) is an advantageAble to lead initiatives within the team while performing regular tasksAble to build relationships even outside of the team and adapt to changes quicklyAmenable to work on a rotational shift (earliest shift is 9AM to 6PM and latest shift is 3PM to 12MN)Amenable to work in a hybrid set-up (50% work from home)