There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.
Key Responsibilities:
The Senior Analyst – Customer Strategy and Innovation will support a portfolio of large scale, key initiatives and develop the long-term strategies for future process and technology improvements with a primary focus on all of United’s biometrics initiatives. This is a Chicago-based, hybrid position that will require 2-3 days in the office per week, plus up to 40% travel throughout the year.
· Collaborate with Airport Operations and Digital Technology teams to understand operational needs and challenges related to biometrics
· Work with stakeholders to gather and document detailed operational requirements for new technology solutions
· Conduct thorough testing of new technology solutions to ensure they meet operational requirements and are user-friendly
· Collaborate with cross-functional teams to develop deployment plans and execute successful technology rollouts
· Communicate effectively with stakeholders and partners throughout the project
· Monitor and evaluate the performance and effectiveness of newly implemented technology solutions
· Provide ongoing support and training to end-users on the use of new technology solutions
· Own and drive the roadmap to meet CBP’s biometric boarding requirement for international departures
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.
Key Responsibilities:
The Senior Analyst – Customer Strategy and Innovation will support a portfolio of large scale, key initiatives and develop the long-term strategies for future process and technology improvements with a primary focus on all of United’s biometrics initiatives. This is a Chicago-based, hybrid position that will require 2-3 days in the office per week, plus up to 40% travel throughout the year.
· Collaborate with Airport Operations and Digital Technology teams to understand operational needs and challenges related to biometrics
· Work with stakeholders to gather and document detailed operational requirements for new technology solutions
· Conduct thorough testing of new technology solutions to ensure they meet operational requirements and are user-friendly
· Collaborate with cross-functional teams to develop deployment plans and execute successful technology rollouts
· Communicate effectively with stakeholders and partners throughout the project
· Monitor and evaluate the performance and effectiveness of newly implemented technology solutions
· Provide ongoing support and training to end-users on the use of new technology solutions
· Own and drive the roadmap to meet CBP’s biometric boarding requirement for international departures
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table
What’s needed to succeed (Minimum Qualifications):
· Bachelors degree
· 3 years of experience in a similar role, preferably within the airline industry or transportation sector
· Experience creating and writing detailed business requirements
· Familiarity with project management methodologies and tools
· Ability to adapt to a fast-paced and constantly evolving environment
· Strong attention to detail and ability to meet deadlines
· Excellent written and verbal communication skills
· Ability to grow as a subject matter expert
· Ability to travel up to 40% of the time
What will help you propel from the pack (Preferred Qualifications):
· Field implementation or experience working directly with operations/frontline teams
· Experience working directly with technology teams
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT
What’s needed to succeed (Minimum Qualifications):
· Bachelors degree
· 3 years of experience in a similar role, preferably within the airline industry or transportation sector
· Experience creating and writing detailed business requirements
· Familiarity with project management methodologies and tools
· Ability to adapt to a fast-paced and constantly evolving environment
· Strong attention to detail and ability to meet deadlines
· Excellent written and verbal communication skills
· Ability to grow as a subject matter expert
· Ability to travel up to 40% of the time
What will help you propel from the pack (Preferred Qualifications):
· Field implementation or experience working directly with operations/frontline teams
· Experience working directly with technology teams
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT