Provides detailed and comprehensive support/expertise to 1 or more areas of business by taking on and being responsible for associated organizational/ operational/process management tasks.Requires in-depth experience and a high (advanced or expert) proficiency knowledge level in several aspects of a processClosely communicate with internal stakeholders about the identified issues, exceptions and backlogs that need urgent attention, seek and follow through for resolutions in a timely manner.Understands the complex process environment to ensure maximum efficiency.Delivers, within a broad and integrated environment, high-quality (custom) solutions for the processing of standard products/files.Is considered as a specialist in a number of processes/products (high risk related) and usually works on a 
day-to-day basis in an environment of a medium level of complexity with minimal supervisionHas knowledge of the latest developments in the internal market and integrates this knowledge into day-to-day activities. Reports deviations to the appropriate person/body.Understands the mission and vision of the company and has the ability to integrate this in day-to-day activities or as input for projects.  Acts in line with ING rules and policies and monitors compliance with these regulations.