Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Title: Senior Analyst
Location: Bangalore
Job Description:
As a Senior Analyst, you will support the maintenance of Veeva Vault PromoMats, contributing to the success of our team and organization. Your responsibilities will include ensuring system availability, security, and compliance while addressing R&D and Commercial needs with effective technical solutions. You will assist in optimizing processes, facilitating decision-making, engaging stakeholders, and managing risks.
Responsibilities:
Collaborate with the Process Owner and participate in governance bodies, connecting IT and business functions.Assist in developing a strategic roadmap and utilizing new functionalities from Veeva, conducting gap analysis to reduce configuration complexity and manage vendor relationships by prioritizing enhancement requests.Support validation and testing activities for all Vaults, ensuring compliant implementation of releases, user management, and projects.Provide guidance and support within the team.Engage with business stakeholders to understand their needs and establish trust.Prepare communications and deliver presentations regarding system enhancements.Design, build, configure, and support Veeva Vault PromoMats to align with business processes and application requirements.Ensure the application meets service performance expectations as outlined in the SLA.Facilitate rapid resolution of issues, alerting vendors and relevant internal stakeholders as necessary.
Who You Are:
Education:
Bachelor’s degree in a scientific discipline (e.g., computer science) or equivalent work experience in the Healthcare industry (Chemical, Pharmaceutical, Life Sciences).Trained in business IT support and administration (e.g., ITIL).Familiar with technology project management methods and standards.Ideally, Whitebelt certified (Vault Platform Configuration Track).Work Experience:
Minimum of 3 years of professional experience in a Healthcare company or service provider, with exposure to business functions.Experience in managing system administration support for Veeva Vaults, preferably PromoMats.Experience in system lifecycle management and related tools (e.g., JIRA, HP ALM).Familiarity with managing software vendors and R&D business and/or technology projects (including methods, standards, and documentation).Solid understanding of compliance requirements (GxP, Validation, Data Privacy, Information Security).Conceptual understanding of (Gen)AI.Competencies & Skills:
Fluent in spoken and written English.Strong collaborative mindset combined with the ability to work independently.Skills in stakeholder management and communication.Analytical problem-solving abilities with quick comprehension.Strong customer orientation and service mentality.Attention to detail with a focus on quality.
We are an equal opportunity employer that values workforce diversity. We want everyone to be able to bring their best self to work every day which is why equality and inclusion is at the forefront of all our activities. We are dedicated to a policy of non-discrimination in employment on any basis including race, caste, creed, colour, religion, sex, age, disability, marital status, sexual orientation, and gender identity.
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!