Work Your Magic with us! 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.

Job Description
Position Title: Sr. Analyst – Biology _Technical Services

SCOPE OF RESPONSIBILITY:
To answer the technical queries belonging to Biology portfolio for WEU region
PURPOSE OF THE POSITION
Investigate, analyse, retrieve technical information and answer customer's technical queries.
ESSENTIAL JOB FUNCTIONS
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Provide scientific responses to the biology questions and solutions to customers’ research problems by utilizing scientific knowledge and available resources, consulting with more experienced scientists when necessary.
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To maintain the image of Merck as a source of scientific information, to function as a leader in Life Science and High Technology, and to promote our obsession with service.
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Enhance our product information databases by documenting technical information from customer interactions.
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Recommend products based on customer needs and research interests.
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Document product quality issues.
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Document errors and information the responsible department for changes in company electronic and printed publications.
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Document all customer interactions and requests for new products.
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Contribute to company/department operations and process improvement efforts.
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Recommend and participate in process improvement studies.
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Actively participate in intra- and inter-departmental teams as assigned.
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Miscellaneous duties and tasks as assigned by the reporting Manager.
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Exemplary attendance and adherence to schedule.
BASIC QUALIFICATIONS
Education:
Master’s degree in life-science, Microbiology, Molecular Biology, Biotechnology
Experience: 3-4 years of experience as
• R&D Lab Technician (in life science industry) or
• Technical support representative (in life science industry)
Previous positions / jobs
• Life science specialist from R&D area
Job Description
• Professionals in Life science, experience on Academy, research projects preferred
• Post graduate student or technical application Specialist in Life Science
• Product specialist or Quality control supervisor in Life Science
Technical Skills / Competencies:
• Solve queries on time with relative content in your response that allows us to resolve the claims of our clients. Ability to present solutions in friendly-user language
• Agility, good communication, teamwork, innovative, listening, responsibility and engagement
• ability to transfer knowledge, knowledgeable, leadership, empowerment, result oriented, Team working spirit
• Highly Analytical mind. Proactive. Curious.
• Manage time efficiently
• Analytical & problem-solving ability.
• Customer centric orientation
• Knowledge of ISO preferred.
Behavioral Competencies:
• Excellent verbal and written communication skills.
• Advanced in Interpersonal skills, Problem solving, Planning & execution.
• Proficient in Customer orientation, Business acumen and Leading change.
ADDITIONAL LOCAL NEEDS
Should be flexible to work in shifts.

We are an equal opportunity employer that values workforce diversity. We want everyone to be able to bring their best self to work every day which is why equality and inclusion is at the forefront of all our activities. We are dedicated to a policy of non-discrimination in employment on any basis including race, caste, creed, color, religion, sex, age, disability, marital status, sexual orientation, and gender identity. 

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!