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The objective of the COE team is to Establish the Operational Risk and Controls strategy, Set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.

Function Description: Operational Excellence (COE) plays a vital role in driving the soundness of the lines of business under Global Commercial Services (GCS) through business self-testing and control testing.

Purpose of the Role: This role will be a member of the Operational Excellence team and be responsible for supporting and leading the team performing business self-testing and control testing for US SME Segment.

Responsibilities:

Support certain execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc. Track specific issues with KRI limits and risk appetite for US SME to ensure operational risks are managed within agreed thresholds. Assist in the implementation of portions of the operational risk framework to enable effective risk management and decision making in the BU. Help in the development of BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs. Facilitate the understanding and use of the risk governance framework basics across BUs through regular communication. Support the day-to-day internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence). Aggregate specific reporting areas, approvals/exceptions and support "change-the-function" activities for the BU. Administer implementation of specific training initiatives and clear career progression plans that align with Operational Risk Management. Review processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework and training materials. Support sharing insights, better practices, themes, etc. across the enterprise

 

Required Qualifications:

2+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities. Project management, communication, and interpersonal skills. Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards. Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.

 

Preferred Qualifications:

Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

Experience in at least one of the following:

Translating operational risk strategy and appetite into execution guidelines. Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds. Facilitating the implementation of the operational risk governance frameworks. Developing, communicating and ensuring understanding and adherence to operational risk procedures and standards. Supporting the operational risk exam management processes

 ORMCM

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.