**Details** + **Department:** Ascension Data Science Institute + **Schedule:** Full Time + **Location:** Remote **Benefits** Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement Ways to give back to your community _*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: Travel, PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics._ **Responsibilities** We are hiring a full-time Senior Analyst - Customer Analytics to join the Ascension Data Sciences Institute to support Ascension's Growth organization through advanced analytics projects. The **Ascension Data Sciences Institute (ADSI)** was created in July 2019 with the mission of supporting Ascension in achieving its Quadruple Aim with uniquely skilled, high-performing associates who develop analyses, models and applications to enable Ascension in providing higher value healthcare and making strategic decisions. ADSI comprises domains addressing 1) Clinical quality and patient safety; 2) Strategic Operations and Financial Analytics; 3) Actuarial and Managed Care Analytics; 4) Registry Abstraction Healthcare Solutions; and 5) Healthcare Data Intelligence. We recognize that the healthcare environment is a complex ecosystem of rapidly evolving clinical and economic practices that affect patient and provider experience and demands increasingly sophisticated and complex measurement. Our objective is for advanced analytics and data science to play a critical and foundational role in the transformation of care delivery, quality and financial outcomes to enable our organization’s competitive advantage. In this highly visible role, you will support Ascension's Strategy department and Ascension's Growth Marketing and Digital Experience (GMDx) department through data-driven insights and advisory for critical strategic projects, including customer relationship management and customer engagement workstreams. Example projects/subject areas include: episodic care utilization, customer attributed value analyses, entry and exit channel reporting and opportunity identification, and customer clustering analyses. **Responsibilities:** + Serving as key resource/SME in collection and analysis of data from multiple sources for the development of reports, including querying relational databases, performing complex analyses on big data, and contextualizing data across billing, clinical, and claims data repositories to characterize datasets and identify opportunities. + Supporting stakeholders with advanced analyses, with a focus on customer utilization of healthcare services across the health system's sites of care to inform general strategy, marketing, digital, demand, and access use cases. + Interpreting outliers, patterns, and trends in customer volumes and service utilization, and compiling recommendations in ad hoc and standard reports/presentations to senior management. + Developing innovative methodologies for analyzing complex problems, and designing streamlined reporting for best-in-class data analytics and advisory. + Providing leadership, orientation, training, coaching, and mentoring to staff on how to access reports and interpret the data. + Making recommendations for continuous improvement for all data, reports, presentations, and other shared materials. + Overseeing the provision of ad hoc management reports, including design, build, and delivery. **Requirements** Education: + High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required. Work Experience: + 3 years of experience preferred. **Additional Preferences** + Comfortable manipulating and synthesizing very large datasets. + Strong written and verbal communication skills + Excellent organizational skills + Proficiency in SQL and Tableau is highly preferred. Prior use of other programming languages (Python, R) for analyses preferred. + Experience in the healthcare industry, particularly strategic planning and/or customer analytics, preferred. Large health systems experience a plus. + Experience using cloud-based data storage platforms (Google Cloud Platform, Salesforce Cloud Data Platform, etc.) a plus. + Demonstrated commitment to continuous learning preferred. \#ADSI #LI-Remote #internalops **Why Join Our Team** Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters. Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states. Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you. **Equal Employment Opportunity Employer** Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRightsSp\_10\_20.pdf) poster. As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension. Pay Non-Discrimination Notice (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants. **E-Verify Statement** This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)