You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

·       End-to-end ownership Prospect acquisitions reporting for marketing teams

·       Provision of standardized monthly dashboards that focus on specific pivotal initiatives, enabling drill-down into drivers

·       Excellent analytical and problem-solving skills, able to move quickly between bigA picture and detail and produce significant conclusions to USCM leadership and the broader Blue Box

·       Planning and execution of business analysis, leveraging data and KPIs to drive insights into performance trajectory, in close collaboration and thought partnership with channel marketing teams

·       Develop positive relationships with internal colleagues and decision makers across multiple co-brand teams, FDS, Finance, channel marketing teams and leadership

·       Thought leadership on proposing and driving both quick wins and progressive uplift to USCM performance management capabilities

·       Knowledge of industry standard processes to deliver the most timely and accurate results possible

·       Seeks new ways to improve efficiency, understands the latest conduct risk trends and has passion for innovation

Minimum Qualifications

·       2-3 years of experience in delivering reporting & insights through the analysis of complex datasets

·       Superior analytical skills – ability to analyze/understand large data sets, synthesize and draw out relevant insights

·       Strong communication and presentation skills – equally capable of interacting with peers and senior leaders

·       Extreme attention to detail and accuracy – strong sense of responsibility and accountability

·       Strong aptitude with MS-Excel and good understanding of PowerPoint presentations

·      Advanced experience in SQL Server and basic knowledge of Python

·       Knowledge of Tableau or PowerBI visualization tools would be an advantage

·       Ability to excel in moments of peak demand when skillful prioritization or delegation / escalation is required

·       Positive approach to tackling challenges

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.