Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need. The Opportunity
This position reports to the Ally Insurance Workforce Management and Training Director. The main duties include Long-Term and Short-Term forecasting for Insurance Operations, as well as establishing and maintaining forecasting plans.
#LI-HYBRID
At this time, Ally will not sponsor a new applicant for employment authorization for this position.
The Work Itself Coordinate sophisticated plans to predict important measurements for the Business and will serve as the primary contact for the Insurance Forecast routines.Analyze monthly results, seasonal trends, and variances; identify problems and research potential recommendations for adjustments to Forecast.Apply sound control processes into daily/weekly/monthly forecasting processes and efficiently identify and assess any risk with the forecast.Present Forecast and Business Plan to leadership in forecast review calls.Collaboratively work with other team members to ensure alignment on Business Forecast and Capacity Plan outputs.Under general direction, responsible for performing sophisticated research and analysis to support business operations and present findings to manager or project leader.Prepares quantitative and qualitative reports, which supervise information and measure results for comparison to standard metrics.Ability to independently run multiple tasks for multiple groups and work optimally in time sensitive situations.
The Skills You Bring Bachelor's degree or equivalent experience strongly preferred. 3+ years in a Forecasting role preferably within a contact center Extensive experience with MS Word, Excel, and PowerPoint Familiarity with Verint's, Workforce management suit of products is preferred Use your knowledge and connections in the field to contribute to strategy and drive business results. Contribute to projects. Strong analytical, communication (written and oral), and interpersonal skills Ability to prioritize workload and balance multiple initiatives. Ability to respond quickly to a changing environment.#LI-Hybrid How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date) Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdfWho We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range: $70000 - $100000 USDAn individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Incentive Compensation: This position is eligible to participate in our annual incentive plan.