JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

• Resolve Tier 1 (simple queries) and support resolution of semi-complex or complex queries and transactions related to core HR processes

• Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions

• Demonstrate high proficiency in HR processes and standard operating procedures with ability to resolve complex queries

• Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/ issue

• Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards

• Handle escalations from process partners, HRs and provide RCA plan.

• Ownership of team deliverables in absence of Team Lead

• Quality Check on the Key/Critical HR transactions processed by team as defined in the Quality framework

• Assist with building and maintenance of a Knowledgebase for Case Management

• Provide continuous feedback to peers, Leads and HR partners about internal employee service trends and opportunities to improve

• Ownership of client calls with the AMR HR SD Leads on a regular basis and ensures required documentation

• Review SOP’s and Process Maps of related HR processes
• Escalate complex queries to appropriate owner (inside or outside of HR)

• Challenge the status quo and implement process improvements to enhance the end user and HR partner experience

Location:

On-site –Taguig, Philippines

Job Tags:

Customer Service, HR Benefits, HR Issues, HR Reporting, HR Service Delivery, HR Shared Services, Human Resources (HR) Data

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.