**Working with Us** Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us . The IT Senior Analyst, under the Associate Director of IT Shared Services, serves as the Liaison for Manufacturing. Serve as the subject matter expert for day-to-day monitoring and administration of critical application services. The individual will answer questions and resolve IT related issues for site and staff. The candidate will be primarily responsible for supporting and managing the Manufacturing 5D system and develop comprehensive project plans, including scope, objectives, timelines, and resource allocations. Lead and motivate cross-functional project teams to achieve project goals, ensuring effective collaboration. Serve as the primary point of contact for project stakeholders, providing regular updates and managing expectations. The candidate should have at least 5 years of experience in pharma/biotech with specific expertise in Supply Chain, Manufacturing and Quality System disciplines. The candidate needs to have an understanding of shop floor activities, Good Manufacturing Practices (GMPs), and process automation. **Education:** Bachelor's degree in an engineering or MIS discipline **Experience:** + 5+ years of experience supporting enterprise applications. + Support ITIL process including Incident Management, Problem Management and Change Management + Associate degree in computer science, Computer Engineering, Information Technology, Information Systems, or a related field + Field incoming problem tickets from end users to resolve application and software issues within desktop applications, servers, databases, and other mission-critical systems. + Provide first contact support of incoming requests to the service desk for IT supported applications via telephone, web portal and email to ensure courteous, timely, and effective resolution of end-user issues + Must have 1+ years of hands-on experience in a biotech manufacturing and supply chain environment. + Working knowledge of regulatory requirements and how they relate to existing and new. + Business systems and practices, primarily GDPs. + Sound understanding of a Cell Therapy manufacturing facility IT Architecture and IT Infrastructure including Networks, Servers, HMIs, Printers, Scanners, Switches, Firewall rules, Domains, etc. **Knowledge, Skills, and Abilities:** + Develop and maintain positive relationships with customers in assigned territory. + Develops appropriate metrics for reporting on key performance and quality indicators in relation to problem management. + Ability to effectively communicate with both technical and non-technical team members. + Facilitates problem resolution meetings across organizations providing analyses and recommendations throughout the lifecycle of the process on more complex issues. + Strong interpersonal skills, especially regarding: Teamwork and collaboration. Client focus. Verbal and written communication + Knowledge of Cell Therapy Facility (CTF) IT Architecture and IT Infrastructure including Networks, Servers, HMIs, Printers, Scanners, Switches, Firewall rules, Domains, etc. + Knowledge of cGMP, GXP, GAMP, SDLC regulations, including 21CFR part 11, and good documentation practices. + Knowledge of pharmaceutical, manufacturing and laboratory systems and equipment that support Biologics and clinical manufacturing. + Strong technical and problem-solving skills and the ability to work independently. + Demonstrated success working in a high-performing, business results-driven environment. + Understanding of computer system validation. **DUTIES AND RESPONSIBILITIES:** + Possessing specialist knowledge of operating systems, devices, applications, and software + Providing technical support to teams within the organization, and to external clients + Assisting with systems integrations + Maintaining and updating technical documents and procedures + Identifying and resolving technical issues + Managing coordination at a local and international level where required + Delivering regular and customized training to teams within the business + Preparing maintenance plans and upgrading schedules for the organization's systems + Developing reports for teams across the business **WORKING CONDITIONS (US Only):** Office environment, seated majority of time. Must be able to move equipment (up to 25lbs). This job description is intended to describe the general nature and level of work being performed by the person assigned to this position. The primary duties and responsibilities are intended to describe those functions that are essential to the performance of this job. The starting compensation for this job is a range from $75,000-$95,000 , plus incentive cash and stock opportunities (based on eligibility). The starting pay rate takes into account characteristics of the job, such as required skills and where the job is performed. Final, individual compensation will be decided based on demonstrated experience. Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/. Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year's holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program. If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. **Uniquely Interesting Work, Life-changing Careers** With a single vision as inspiring as Transforming patients' lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. **On-site Protocol** BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ (https://careers.bms.com/eeo-accessibility) eeo-accessibility to access our complete Equal Employment Opportunity statement. BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/ Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. **Company:** Bristol-Myers Squibb **Req Number:** R1586473 **Updated:** 2024-11-13 03:12:22.234 UTC **Location:** Bothell-WA Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.