Work Location:

Mississauga, Ontario, Canada

Hours:

37.5

Line of Business:

Business Management, Strategy & Support

Pay Details:

$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

What does a progressive career look like at TD? For starters, we believe in forward-thinking leadership and insights. TD aims to stand out from its peers by having a differentiated brand – anchored in our proven business model, and rooted in a desire to give our customers, communities and colleagues the confidence to thrive in a changing world.

It is our People who make the difference in the dynamic and diversified businesses of Canadian Personal Banking Operations. Our culture of engagement, development and recognition of accomplishments of our colleagues, has crafted an environment where individuals are inspired to exceed business objectives.

CPB Operations is responsible for end to end Money Out & Money In functions and capabilities across Canadian Personal Banking.  We collaborate closely with business partners to deliver a legendary customer experience.  Channels & Partners supported include: Real Estate Secured Lending, Personal Lending, Credit Cards, Business Banking, Everyday Banking, PS&I, and Wealth.

We are focused on innovation and data insights in the enablement of speed, agility and the ability to deliver legendary service to both our partners and customers, with teams spanning across 6 campuses across Canada (Vancouver, Edmonton, Mississauga, Markham, Ottawa and Montreal).

Are you a big picture thinker? Fantastic! This is exactly the kind of thinking CPB Operations needs when it comes to our business intelligence support and analytics. In this role, we need you to take a holistic, high-level approach to performance strategy and initiatives across CPB Operations.

As data's role in providing extraordinary products and services to our customers grows, we'll look to the valued expertise you'll provide in this role, to develop, adopt and evolve the best in class customer centric scorecards and culture of performance within operations.

Does this sound like you? You're a natural leader, and can lead major initiatives and projects, joining business owners and partners to determine business needs and recommend solutions. Moreover, you have a talent for looking at a collection of data and drawing rare insights. In this role, we'll need you to include those insights and commentary within the existing performance insights packages you deliver. Finally, you'll fit in well if you like to own your space and execute with speed and precision, relishing all challenges as opportunities to dig in, collaborate and take TD into the future of banking.

Key Responsibilities:

Data Analysis: Collect, process, and analyze data related to the organization's performance, including financial, operational, and customer data. Utilize various analytical tools and methodologies to extract meaningful insights from data sets.

Performance Optimization: Collaborate with cross-functional teams to develop strategies and recommendations for improving performance and efficiency. Assist in the implementation of process improvements and performance optimization initiatives.

Performance Metrics: Define and monitor on key performance indicators (KPIs) across different departments and processes. Identify deviations from targets and collaborate with relevant teams to address performance gaps.

Visualization: Prepare performance insights and adoption dashboards for management and stakeholders. Communicate findings and insights effectively through data visualization and presentations.

Trend Analysis: Monitor industry trends and competitive benchmarks to identify opportunities and threats and build strategic performance evolution framework to improve performance.

Continuous Improvement: Stay updated with the latest analytical techniques and tools to enhance the quality of performance ecosystem framework and strategic analysis.

Qualifications:

Understand key business drivers, definitions, and metrics in order to interpret findings, take action and provide relevant direction via Performance Eco System framework

Bachelor's degree in Business, Finance, Economics, or a related field (Master's degree preferred).

Lead the implementation of initiatives in support of overall business/function strategy.

Proven experience in data analysis, performance measurement, or related roles.

Strong analytical and problem-solving skills.

Good understanding of Lean & Six Sigma.

Excellent communication and presentation and storytelling abilities based on data.

Attention to detail and ability to work independently as well as in a team.

Knowledge of industry-specific performance metrics and benchmarks is a plus.

Proficiency in data analysis tools such as Microsoft Excel, SQL, Tableau, Power BI and industry standard data visualization tools.

If you are a professional with a passion for optimizing performance and driving business success, we encourage you to apply for the Senior Analyst - Performance Eco System position. Join our dynamic team and contribute towards the growth and excellence of TD COO Operations Performance Eco System Team.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet