**Description** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. The US Business Platinum Product Management team owns the product strategy, value proposition, and P&L for our product. This team member will partner with cross-functional teams to ensure we are delivering valuable benefits, exceptional servicing, and a personalized customer experience to our Business Platinum Card Members. This is a unique opportunity to join one of GCS’s most influential and critical Product teams, playing a key supporting role in all aspects of Product Management. **How will you make an impact in this role?** Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. + Monitor key portfolio insights including customer satisfaction metrics (NPS) and complaints to identify customer experience improvement opportunities + Oversee issue management, ensure all remediation milestones are met and clearly communicated + Collaborate with partners to enhance Business Platinum customer experience, including the strategy, training and collateral for our frontline Servicing and Sales professionals + Contribute to the design of the U.S. Platinum Card value proposition, including the launch and/or enhancement of benefits and services + Partner across GCS and the enterprise to ensure value proposition and benefit changes are accurately positioned across all marketing assets and communicated to all marketing partners. + Oversee and represent product in marketing strategy across all channels (Email, Digital, Affiliate, Paid Media) and influence Playbook for positioning. + Lead competitive insights for the premium credit card landscape, informing Platinum product strategy + Own budget management to ensure optimization and on-time utilization of annual investments, including proper tracking and allocation + Confident, meticulous project management across a matrix of teams to drive initiatives forward **Minimum Qualifications:** + Minimum 1-2 years working experience + Customer-focused and desire to understand and relate to business owner needs + Excellent oral and written communications skills and proven ability to communicate effectively to audiences at various levels + Ability to collect and analyze data/insights to drive winning strategies + Strong MS PowerPoint/Excel/Word skills required + Proactive and solutions-oriented + Ability to multi-task, operate autonomously, and prioritize effectively + Self-starter who thrives in a rapidly changing, dynamic environment + Passion for learning with a creative and growth mindset **Preferred Qualifications:** + Prior Product Management, New Product Development, Marketing or history of P&L management experience is preferred **Qualifications** Salary Range: $55,000.00 to $105,000.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. **Job:** Marketing **Primary Location:** US-New York-New York **Schedule** Full-time **Req ID:** 25000840