JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Overview of the role:

The IT Support Analyst provides high-quality customer service to the client, responding to requests and issues accurately and promptly. The role requires detailed and in-depth knowledge of the client applications including use of software or infrastructure components. Work may include assistance with access requests, financial processing, work order management, project management, and related software. Responsibilities vary by client but may include security administration, troubleshooting software, providing guidance to the user base, and working with client support teams to address technical issues. IT Support Analysts will have direct interaction with 2nd /3rd level technical teams, the client user base and others.

What this job involves:

Support multiple proprietary web-based applicationsLog Service Requests and Incidents accurately and timelyProvides first line investigation and diagnosis of incidents and requestsTroubleshoot moderate to complex issues and requests as they relate to client technologiesTroubleshoot the cause of problems and act to prevent problems from recurringResolve issues in the prescribed time limits; otherwise escalate to appropriate level 2 personnel and follow standard operating procedures as agreed upon with the client regarding ticket ownershipParticipate in Continual Service Improvement in the areas of issue resolution efficiency, data accuracy, escalation accuracy, response times, and customer satisfactionHelp to maintain the Knowledge Base by documenting known errors, workarounds, procedures, and application specific informationReport statuses, issues, and timelines to management staff for critical issues being workedProvide coverage via all modes of communication: telephone, chat, e-mail or other methods as requiredParticipate in required training for both technical and interpersonal skill

Sound like you? To apply, you need to be:

Previous IT call center experienceStrong English – written and verbalFamiliarity with Microsoft Office a SharePointSolid working knowledge of the Windows operating systemExcellent communication skills, both written and oralSuperior problem solving and troubleshooting skillsBachelor’s DegreeAmenable to work on night shift

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.

We will also require you to register in our career site: https://www.us.jll.com/en/careers to capture your details in our system.

Apply today!

To ensure that you progress the soonest with your application please have basic pre-employment requirements ready (NBI clearance, official transcript of records, government IDs, etc.)

Location:

On-site –Taguig, Philippines

Job Tags:

JBS

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.