Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

An exceptional opportunity to contribute to our world-class technology team

Essential Functions and Other Job Information:

Essential Functions

Analyzes application problems and opportunities, develops recommendations, and implements solutions.Troubleshoots and resolves application-specific support issues for applications.Supports with actions, recommendations, and experienced judgment during systems recovery efforts.Installs and maintains enterprise and/or laboratory application software, including dedicated hardware, application code deployments, and configuration changes.Leads development of Package Software modification requirements and Interface Design Specifications. Configures necessary tables in Packaged Software to support specific business areas.Trains and mentors staff.Provides management input and recommendation on strategic decisions.Completes change requests and qualifications.Liaises with internal and external customers to determine long-term issue resolution.Analyzes incoming laboratory requests for new instrument systems

Job Complexity

Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

Job Knowledge

A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways.

Supervision Received

Normally receives little instruction on day-to-day work, general instructions on new assignments. Demonstrates good judgment in selecting methods and techniques for acquiring solutions.

Business Relationships

Represents the department as a prime contact on projects. Interacts with internal and external personnel on significant matters often requiring coordination between functional areas.

Qualifications:

Education and Experience:

Bachelor’s degree or equivalent experience in a relevant field.Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years) or equivalent combination of education, training, and experience.

Knowledge, Skills, and Abilities:

Detailed understanding of server administration and architecture (Windows Server, Linux).Ability to interact with relational databases (primarily Oracle, some SQL Server).Advanced support knowledge of the applications/technology being supported.Advanced support knowledge of desktop operating systems and desktop efficiency applications.Ability to diagnose problems, define/resolve/coordinate the implementation of solutions with other groups.Ability to troubleshoot and resolve a wide range of application problems.Self-motivated with the initiative to see issue resolution through to completion.Business-focused approach with strong interpersonal skills.Positive attitude with a dedication to high-quality work.Demonstrated ability to acquire new technical skills.

Management Role:

No management responsibility.

Environment and Conditions:

Work is performed in an office/laboratory/clinical/and/or home office environment with exposure to electrical office equipment.For Labs-based staff, travel up to 60-80% of the time, domestically with extended overnight stays. Light/occasional travel for corporate-based staff.For Labs-based staff, exposure to biological fluids with potential exposure to infectious organisms.Personal protective equipment required such as protective eyewear, garments, and gloves.Exposure to fluctuating and/or extreme temperatures on rare occasions.

Physical Requirements:

Frequently stationary for 6-8 hours per day.Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.Frequent mobility required.Occasional crouching, stooping, bending, and twisting of upper body and neck.Light to moderate lifting and carrying of objects including luggage and laptop computer with a maximum lift of 15-20 lbs.Ability to access and use a variety of computer software developed both in-house and off-the-shelf.Ability to communicate information and ideas so others will understand.

Percent Billable:

0% - 20%