Description About Amazon Health Amazon Health’s mission is to make it dramatically easier for customers to access the healthcare products and services they need to get and stay healthy. Towards this mission, we (Health Storefront and Shared Tech) are building the technology, products and services, that help customers find, buy, and engage with the healthcare solutions they need. Job summary We are seeking an exceptional Senior Applied Scientist to join a team of experts in the field of machine learning, and work together to break new ground in the world of healthcare to make personalized and empathetic care accessible, convenient, and cost-effective. We leverage and train state-of-the-art large-language-models (LLMs) and develop entirely new experiences to help customers find the right products and services to address their health needs. We work on machine learning problems for intent detection, dialogue systems, and information retrieval. You will work in a highly collaborative environment where you can pursue both near-term productization opportunities to make immediate, meaningful customer impacts while pursuing ambitious, long-term research. You will work on hard science problems that have not been solved before, conduct rapid prototyping to validate your hypothesis, and deploy your algorithmic ideas at scale. You will get the opportunity to pursue work that makes people's lives better and pushes the envelop of science. \#everydaybetter Key job responsibilities - Translate product and CX requirements into science metrics and rigorous testing methodologies. - Invent and develop scalable methodologies to evaluate LLM outputs against metrics and guardrails. - Design and implement the best-in-class semantic retrieval system by creating high-quality knowledge base and optimizing embedding models and similarity measures. - Conduct tuning, training, and optimization of LLMs to achieve a compelling CX while reducing operational cost to be scalable. A day in the life In a fast-paced innovation environment, you work closely with product, UX, and business teams to understand customer's challenges. You translate product and business requirements into science problems. You dive deep into challenging science problems, enabling entirely new ML and LLM-driven customer experiences. You identify hypothesis and conduct rapid prototyping to learn quickly. You develop and deploy models at scale to pursue productizations. You mentor junior science team members and help influence our org in scientific best practices. About the team We are the Health AI team at HST (Health Store and Technology). The team consists of exceptional ML Scientists with diverse background in healthcare, robotics, customer analytics, and communication. We are committed to building and deploying the most advanced scientific capabilities and solutions for the products and services at Amazon Health. Basic Qualifications - 3+ years of building machine learning models for business application experience - PhD in engineering, technology, computer science, machine learning, robotics, operations research, statistics, mathematics or equivalent quantitative field, or Master's degree and 6+ years of building machine learning models for business application experience - Knowledge of programming languages such as C/C++, Python, Java or Perl Preferred Qualifications - 5+ years of building machine learning models for business application experience Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $150,400/year in our lowest geographic market up to $260,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.