At AWS, we use Artificial Intelligence to be able to identify every need of a customer across all AWS services before they have to tell us about it, and then find and seamlessly connect them to the most appropriate resolution for their need, eventually fulfilling the vision of a self-healing cloud. We are looking for Machine Learning Scientists / Applied Scientists / ML Scientists with unfettered curiosity and drive to help build “best in the world” support (contact center) experience that customers will love!
You will have an opportunity to lead, invent, and design tech that will directly impact every customer across all AWS services. We are building industry-leading technology that cuts across a wide range of ML techniques from Natural Language Processing to Deep Learning and Generative Artificial Intelligence. You will be a key driver in taking something from an idea to an experiment to a prototype and finally to a live production system.
Our team packs a punch with principal level engineering, science, product, and leadership talent. We are a results focused team and you have the opportunity to lead and establish a culture for the big things to come. We combine the culture of a startup, the innovation and creativity of a R&D Lab, the work-life balance of a mature organization, and technical challenges at the scale of AWS. We offer a playground of opportunities for builders to build, have fun, and make history!

Key job responsibilities
- Deliver real world production systems at AWS scale.
- Work closely with the business to understand the problem space, identify the opportunities and formulate the problems.
- Use machine learning, data mining, statistical techniques, Generative AI and others to create actionable, meaningful, and scalable solutions for the business problems.
- Analyze and extract relevant information from large amounts of data and derive useful insights.
- Work with software engineering teams to deliver production systems with your ML models
- Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementation

About the team
We are working to achieve our business goals by deriving insights from a wealth of datasets like the AWS service metrics and logs, chat and call audio logs, email transcripts, support agent and support case data, customers context and sentiment, and AWS knowledge articles, tools and workflows.