Description

The Senior Aprimo Business System Analyst is an experienced professional responsible for managing enterprise and marketing processes within the Citizens branded “OneView” tool, as well as internal colleagues who use it. The OneView tool provides critical E2E support for all marketing initiatives and customer-facing documents, including compliance adherence. This individual will be responsible for optimizing both the marketing and non-marketing areas of the tool and finding efficiencies in how the business process is reflected in OneView. This role requires strong collaboration skills and the ability to work with multiple internal colleagues who use the system, as well as vendor support teams. Additionally, this role will provide support to front-line users, lead training, handle change management and perform ongoing maintenance to ensure the health of the system.

The Business System Analyst will: 

Manage the OneView user base, facilitating the onboarding process for new users QC and test all new workflows to ensure they’re working as designed and meet all business requirements Deliver training (including documentation) in support of workflow changes/introductionsTroubleshoot and resolve application issues, which may involve the vendors for supportAssist users with questions or problems raised via the shared mailbox and/or Office Hours. Establish Change Management processesPartner with the DAM team as necessary Maintain awareness of and plan for system upgrades, including User Acceptance Testing of new software versions provided by vendor and communicate changes to users as neededDocument (via Visio) and capture functional specifications needed to edit/create new workflows based off of business processesProactively stay on top of new technology and consider ways to increase efficiency and productivity, such as controlled use of AI

Required Qualifications

5+ years of workflow management experience (ie Aprimo or another tool such as Workfront)2+ years of application support administration, preferably with Aprimo SaaS softwareDeep focus on execution, follow-through, accountability, and resultsWorking knowledge of Microsoft Visio or similar diagram/process flowchart softwareAbility to build strong relationships across a diverse set of internal and external business partnersBackground in banking or regulated industry preferred but not requiredAnalytical mindset with solid problem-solving abilitiesStrong written and verbal communication skills

Desired Qualifications 

Working knowledge of Aprimo softwareExperience with embedded AI functionalityStrong organization and prioritization skills and ability to quickly re-prioritize in a dynamic environment

Education and Certifications

Bachelor's degree

Hours and Schedule: 

Hours: 40

Schedule Monday-Friday 8-5 Hybrid in Westwood MA office 3 days 2 days remote. 

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Equal Employment Opportunity

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.