Complete Description:
Years of Relevant Experience: 3 to 5 years
Preferred Education: 4 year college degree or equivalent technical study.
Role Description: A subject matter expert in ServiceNow with experience in configuration, customization, implementing, upgrading and integrating with ServiceNow. The candidate should have at least 10 years ITSM experience and at least 3 years with ServiceNow. We are looking for a diverse candidate with experience in all major ServiceNow modules - Incident, Change, Service Catalog, Request and CMS; with technical proficiency in JavaScript and workflow development. Must also have strong communication skills able to define and develop requirements.
The contractor should be prepared to spend between 80-100% of time at the client site for the duration of this engagement.
Ideal candidates will be either aligned with a vendor that has a ServiceNow certification or specialization or candidate has direct alignment with ServiceNow for issues/problem resolution.
Skills:
Skill
Required / Desired
Amount
of Experience
A subject matter expert in ServiceNow with experience in configuration, customization, implementing, upgrading and integrating with ServiceNow.
Required
Have at least 10 years ITSM experience and at least 3 years with ServiceNow.
Required
3
Years
Experience in all major ServiceNow modules - Incident, Change, Service Catalog, Request and CMS
Required
2
Years
Technical proficiency in JavaScript and workflow development
Required
2
Years
Must have strong communication skills able to define and develop requirements.
Required
Prior experience as direct partner with ServiceNow
Required
Does the candidate have a pipeline of communication directly with ServiceNow?
Where has the candidate implemented ServiceNow?