**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. **Job Duties Senior Technology Consultant** _Job Duties_ _Approximate Time_ 1. **Technical and Functional Support for SAP Ariba Implementations:** + Gather business requirements for implementing SAP Ariba On-demand (Cloud), providing technical solutions for various modules including Ariba Network, Buying and Invoicing, Sourcing, Contracts, and Supplier Lifecycle and Performance (SLP); + Provide expert functional and technical support such as L2 and L3 across Ariba cloud as well as on-premise solutions; + Assess customer systems and assist in system configurations, including support process and dataflows for different customer requirements; + Manage technical performance, detail planning of process implementation, and define detailed blueprints for development requirements; + Design custom solutions for integrating Ariba with multiple customer legacy systems; + Analyze and identify operational master data structures/files and key integration required for inbound and outbound transactional interfaces in scope, using Aribas Cloud Integration Gateway (CIG); + Develop complex business reports using Ariba Analysis application, optimizing reports to improve performance; + Participate actively in meetings with customers global cross-functional departments such as IT, sourcing **,** procurement, accounts payable, and office of enterprise solution architects to comprehend, design and perform technical feasibility evaluation on application and system integration configuration requirements; + Transform identified business scenarios or use cases into Ariba cloud system technical requirements and review for any technical constraints with business systems. Brainstorm creative technical solutions for complex configuration scenarios; + Assist customers to understand new features and releases. Conduct product demos to the business; + Recommend Ariba's best practice guidelines to the customers, providing Ariba functional and technical guidance. Implement the best practice configurations in Ariba cloud systems; and + Support data movement modeling, health check; impact analysis modeling; infrastructure; support and resolution; integration and orchestration; IT-Strategy Creation; migration planning; optimization; performance and tuning; project review; quality assurance; roadmap consulting; roles, authorizations and user management; system copy and upgrade; technical architecture, Change Management and Conception; transformation blueprint creation; web enablement; and workshop performance. 40% 2. **Manage Customer Escalations:** + Plan and manage multiple customer projects and handle customer expectations effectively and efficiently; + Act as technical advisor to customers throughout the engagement and lead the resolution of escalations; + Conduct complex de-escalation activities for SAPs critical premium customers and operating system landscapes while playing a key role in war room engagements throughout the platform support cycles; + Assess current solution support situations of the overall system and application platform stability to estimate work progress and business application readiness; and + Liaise with escalation managers to draft or revise current de-escalation plans for customer leadership to stabilize sentiments. 25% 3. **Business Process Analysis:** + Provide technical integration validation using Aribas Cloud Integration Gateway (CIG), including performance analysis and optimization of end-to-end (E2E) business processes, data consistency analysis, and analysis of critical interfaces for performance and transactional correctness; + Document and assess the overall system and application operations systems and develop comprehensive support service plans for SAP Ariba customers; and + Review and support system testing plans and user acceptance testing by actively monitoring data volume and program errors. 25% 4. **Documentation & Training:** + Manage technical configuration, business process, customization and support process documents; and + Prepare customer training documents as needed. 5% 5. **Project Management** + Perform project manager responsibility as required across one and more customer engagements and provide administration support. + Develop project scopes and objectives and create a project plan to track progress. Participate in weekly review meetings, providing project roadmap and creative solutions on critical client issues. 5% Total 100% **Bring out your best** SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. **We win with inclusion** SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com . For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the **SAP Referral Policy** . Specific conditions may apply for roles in Vocational Training. **EOE AA M/F/Vet/Disability:** Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 96100 - 213000(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com . Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec. Requisition ID: 410764 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: \#LI-Hybrid