When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The Senior Associate, Administrative Support will provide administrative support to our legal, corporate communications, and public policy organization and senior management. The ideal candidate will be responsible for managing and prioritizing administrative tasks, ensuring the smooth and efficient day-to-day operations of the organization, and developing and assisting in the implementation and improvement of administrative and other relevant policies and procedures.
 

What You'll Do

Provide administrative support to senior management and be part of a team of professionals that manages corporate governance, proxy/executive compensation, board of directors matters, and entity management.Schedule meetings, manage complex calendaring and end to end meeting preparation, proof, format, and process a wide variety of documents and document types, and coordinate travel arrangements and expense reports across multiple senior stakeholdersDevelop, implement, and, in collaboration with peers and other stakeholders continuously improve policies and procedures related to administrative matters, maintenance of records and files, and other matters.Oversee the management of office supplies, equipment, and facilities.Develop and maintain strong working relationships with internal and external stakeholders.Execute and/or test controls related to risks assigned to the organization. Monitor and report on the team's performance and identify areas for improvement.Provide guidance and support to and collaborate with administrative support peers across the enterprise to ensure excellent customer service is provided to all internal and external stakeholders.Ensure compliance with company policies, procedures, and regulatory requirements.
 

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
 

What you have

Minimum education, skills and experience required.

Excellent organizational, planning, and time management skills.Strong written and oral communication and interpersonal skills, seasoned judgement and the ability to build relationships with stakeholders at all levels.Process oriented with ability to drive and take ownership of tasks and be flexible within the process-oriented framework to achieve desired outcomes.Demonstrated ability to prioritize tasks in a fast-paced environment.Deep and broad experience with office software and equipment, including Microsoft Office Suite and office management software including PPT, Adobe Professional, Visio, OneNote, and SharePoint.Experience developing and maintaining administrative policies and procedures and managing and training other administrative assistants and/or support staff.Strong problem-solving and decision-making skills.Ability to maintain confidentiality and handle sensitive information.Ability to work independently and collaboratively.Willingness to work flexible hours as needed.Willingness, ability, and eagerness to seek out and incorporate feedback and learn and apply new skills.

Preferred education, skills, and experience.

Bachelor's degree in Business Administration, Management, or a related field.3 - 5 years of experience in administrative support and project management in a legal environment (large law firm or in-house).Six Sigma credentials (or willingness to obtain)

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

 

Feeling your best helps you do your best:Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).

Competitive base salaries 

Bonus incentives 

Generous PTO, Floating Holidays and 12 Federal Holidays observed

Support for financial-well-being and retirement 401k with employer match

Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more

Employer paid short-term/long-term disability and basic life insurance  

Flexible hybrid working arrangements.

Paid parental leave and adoption reimbursement programs

Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) 

Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives

Tuition Reimbursement and Family Scholarship Programs

Career development and training opportunities

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Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.