Senior Associate, Billing & Collections | Finance| Bangkok, Thailand

About Us 

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.

About The Opportunity

The Billing & Collections Senior Associate of the Global Billing & Accounts Team will be responsible  for performing the day-to-day responsibilities of the billing & collections processes for Thailand, with  the overarching objective of ensuring our members’ invoices are financially accurate and paid in a  timely manner. This role will report directly to the Pacific Senior Lead for Billing & Accounts.

Key Duties and Responsibilities:  

● Respond to all Member Support Requests within the defined Service Level Agreement (SLA),  while providing financially accurate information and the highest quality member experience.  

● Provide guidance and support to the offshore team with outreaches to members with an  outstanding balance to reduce the Accounts Receivables (AR) and meet the monthly collections  goal.  

● Provide a high-quality experience to both our members and our internal and external teams

● Constantly look at areas for process improvement; Aptitude to challenge current processes and  communicate proposed solutions to the territory lead.  

● Review and reconcile member accounts to ensure good financial standing and to ensure  correct payment processing  

● Cooperate with other stakeholders and local banks (if needed) to resolve issues relating to  payments, invoices, cash reconciliation, member’s queries, refunds.  

● Be the regional point of contact for any inquiries from members or other WeWork teams 

● Possess the ability to thrive in a fast-growing environment and must have willingness to pitch-in  when asked to support other areas.  

● Update various trackers provided by leadership in a timely fashion while adhering to ad hoc  project deadlines  

● Liaison and support to the tax team  

● Participate in ad-hoc projects as they arise.  

● Responsible for some local tax activities (regarding output VAT and WHT) in Thailand. 

● Manage issuance and delivery of local tax documents related to member’s invoices and  payments (such as: Local tax invoices and receipts);  

● Collect, maintain, and update database of members’ legal company information (tax ID,  name, address…) 

● Review and manage member’s submission for required certificates (such as WHT  certificates) when applicable.  

● Prepare a monthly/ quarterly report of collection  

● Perform AR adjustments according to the local tax laws.  

● Reconcile monthly Collection and Output VAT with tax team, finance manager and auditors.  

About You

● 1-3 years of relevant work experience 

● Degree/Professional qualification in Business Management/Accounting/Finance related field is  a plus  

● Good understanding of Thailand regulations on output tax and invoicing  

● Fluency in English  

● Demonstrate ability to prioritize and manage critical situations 

● Proactive and reliable; driven to achieve team goals; ability to display initiatives and  work independently to complete assigned tasks and responsibilities, with limited  supervision  

● Excellent interpersonal and communication skills  

● Proficiency with Microsoft Office Suite (especially Excel) and Google Drive  Systems  

● Attention to detail and high adaptability to work in a fast-paced environment 

● Strong problem solving and time management skills