Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of SeniorAssociate, BusinessAnalyst
In this role, the analyst works as part of the IT Hospitality team to proactively identify problems and facilitate solutions, communicate solutions to internal stakeholders, vendors and larger internal IT teams in a Windows Client/Server LAN environment.

Responsibilities
• Strong communication, teamwork and interpersonal skills at all levels.  
• Troubleshoot system issues and provide data to the user community as requested
• Manage internal and vendor ticket queues and prioritization of items with teams
• Provide operational support for hospitality applications (Inntopia, IQware, LMS, Jonas, Hudson, Salesforce, Amadeus, ALICE and SpaSoft) using IT Connect and Jira systems
• Ensure all work follows the SDLC process, meets SOX and PCI requirements, and maintain all required supporting documentation while ensuring all risk and compliance obligations are met
• Work order system experience, such as Heat/IT Connect, Jira, etc.
• Flexible to work on weekends and holidays on a rotational basis
Qualifications we seek in you
Minimum Qualifications / Skills
• Bachelor’s degree in business information systems (IS), computer science or related field, or equivalent-related IT experience

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.