Senior Associate, Commercial Operations

Our professionals balance analytical skills, deep market insight and independence to deliver solid, defensible analysis and practical advice to our clients. As an organization, we think globally. We create transparency in an opaque world, and we encourage our people to do the same. That means when you take your place on our team, you’ll discover a supportive and collaborative work environment that empowers you to excel. If you’re ready to share your perspective with the world, then you can make a real impact here. This role will be in Mumbai and the work timings are Monday to Friday 2:30pm – 11pm IST. 

Day-to-day responsibilities:

The coordinator will ensure that workflow of the RFPs, Proposals and Due Diligence Questionaries are managed effectively and efficiently with the Commercial Operations team to maximize value.  Maintain and expand our content database of Loopio and SharePoint to improve proposal quality and team productivity.  Define and optimize the content repository structure (Loopio, SharePoint) and program management system (Monday.com).  Ensure database accessibility, data integrity, and data backup.  Increase adoption, utilization, and usability of our content management systems. Track content usage, measure productivity and quality, and identify content gaps. Oversee proactive RFP databases and share potential opportunities with relevant stakeholders.  Map and enhance the knowledge base architecture.  Assimilate information from SMEs and previous requests, rewriting it in a clear and consistent style.  Ensure legal and operational compliance of all content and database records. Conduct regular reviews to update and expand the knowledge base. Regularly review the knowledge base structure to meet business needs. Provide training to knowledge base users and gather feedback regularly.

Essential traits:

Minimum 2-3 years of work experience, ideally a leading business, digital, or strategy consulting firm Experience of managing data, data libraries, tagging and categorization.  Orchestrate complex agendas, align senior leadership, prioritizing activities and working with others to get things done (in a matrixed organization) Manage and execute projects efficiently; provide hands-on support to multiple activities, often requiring strong consulting skills (slides writing, effective communication, some analytics, …) Collaborate and communicate with various teams and individuals, with different level of seniority in different geographies and with different backgrounds  Quickly learn, with the ability to connect how different workstreams fit together to see the larger picture Bachelor’s degree in English/Business/Management or equivalent experience  Advanced proficiency in Loopio or similar RFP system, Microsoft Word, Excel, Power Point, Monday.com, Adobe Acrobat and Salesforce desirable. Excellent written/spoken English with strong business writing Ability to manage confidential, sensitive information

About Kroll 

Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll. 

In order to be considered for a position, you must formally apply via careers.kroll.com.

Kroll is committed to equal opportunity and diversity, and recruits people based on merit.

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