The role
This role is responsible for designing, developing, and implementing digital learning solutions that drive employee development and support organizational and partner growth. This role requires a blend of instructional design expertise and a deep understanding of digital tools and technologies to create engaging and impactful e-learning programs. The Senior Associate will collaborate closely with subject matter experts in Customer Care and other key stakeholders to ensure that e-learning content aligns with organizational goals and meets the diverse learning needs of vendor partners.

Key Tasks & Responsibilities
- Lead the migration of existing content and the development of new digital learning materials (including videos, eLearning courses, virtual classes, and the like) in collaboration with stakeholders.
- Design and develop training content that adheres to eLearning principles and best practices.
- Create and refine design tools such as storyboards, visual layouts, and eLearning templates to enhance content quality and consistency ensuring efficient collaboration with vendor partners.
- Spearhead and execute digital training initiatives by promoting the increased adoption of the LMS and creating engaging digital learning environments across all distribution channels.
- Analyze learning data and metrics to assess the effectiveness of digital training programs and implement improvements that directly contribute to enhancing Agent performance and achieving key performance indicators (KPIs).
- Lead and manage end-to-end e-learning projects, from concept development to delivery, ensuring alignment with organizational goals, timelines, and stakeholder expectations.