Company Description

About Grab and our workplace

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

Team Description

The Philippines’ Enforcement Team supports the Platform Safety, Quality, and Fraud Team’s operation. We are responsible for conducting in-depth investigations of platform-related incidents by conducting interviews with our driver-partners and passengers, ensuring compliance with orders and requests for information from relevant authorities, as well as liaising and partnering with relevant government authorities to maintain the Platform’s safety and quality. We also help influence the overall strategic direction of the company by supporting the top management with risk management and safety insights and advisory. Through the team’s commitment to constant development and innovation in line with business direction and safety policies, the fair and equal implementation of Grab’s Driver/Delivery Partner Guidelines is continuously upheld.

The Team helps in promoting a safe and secure Grab platform for both Passenger and Driver-Partner. As a team, we are involved with day-to-day activities that include providing expertise and advice for the effective and efficient functioning of all investigation processes and enforcement-related issues.

If being constantly on the move and problem-solving excites you, this is the role for you. Successful candidates will work on multi-dimensional and cross-functional projects, with our Platform Safety, Quality, and Fraud Teams to deliver the safest experience for all our users on our platform. 

 

Get to know the role

Successful candidates will work on multi-dimensional and cross-functional projects, with our regional teams and external partners to tackle real-time issues, to deliver the safest experience for all our users on our platform. Platform safety is Grab’s number one priority and you will be required to manage and influence stakeholders across the different functions and business verticals, both existing and emerging, to ensure that we deliver a safe experience for all users. We are focused on our external users - from drivers to passengers; merchants to consumers - and we seek to create a safer everyday for all of them as Grab grows to become an everyday superapp.

 

Job Role and Purpose:

Introduce and implement strategic and innovative measures to strengthen platform quality and safety through government, law enforcement, and private sector coordination.Ensure compliance with information and compliance requests from various government agencies and law enforcement authorities.Create and strengthen avenues for partnerships with law enforcement authorities, regulatory bodies, and local government agencies, to ensure the safety and security of the platform.

 

Key Day-to-Day Responsibilities

As External Affairs and Compliance Senior Associate, the following are the main areas of focus:

Assisting in drafting responses to requests for information and relevant documents from various government agenciesCreating and maintaining a database of all information requests and open cases to ensure the platform’s compliance with these requestsConducting in-depth research and fact-finding regarding ongoing safety and regulatory concerns and identifying pathways for prevention and management of risks and resolution of issuesBuilding and maintaining a working relationship with relevant government authorities and law enforcement agencies to continuously strengthen platform safety and qualityExecuting distinct tasks following clearly defined internal processes accurately, timely, and with minimal guidance.

Qualifications

What you'll need to have:

At least a Bachelor’s Degree in any relevant field including Political Science, Mass Communication, Journalism, or Communications. etc.Ability to maintain high levels of confidentiality and data security standardsDemonstrated ability to work independently and make complex decisions with little to no guidanceExcellent problem-solving/decision-making, communication, and interpersonal skillsExcellent investigative and analytical skillsOutstanding spoken and written communication skills in both English and Filipino, with exceptional attention to detailDemonstrated experience in dealing with and creating working relationships and partnerships with government bodies and regulatory agenciesExperience in formulating and implementing strategic communications and partnership plans concerning external partners

What would be good to have:

Able to identify bottlenecks in the process and consequently propose well-thought-out solutions and process improvementsExcellent data-keeping and management skills and well-versed in ExcelPrevious experience in or exposure to preparation of legal documents Experience in government relations or government-related workAbility and willingness to work extended hours when necessary.

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

 

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.