Key Responsibilities
· Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.
· Guide & help sellers/ vendors for completing on boarding formalities & train them on internal tools.
· Handle various types of cases related to inbounding, product issues and customer complaints
· Provide required inputs to seller to manage customer feedback
· Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
· Review Amazon catalog for content quality based on per-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
· Document processes & regularly update existing SOPs
· Review & suggest SOP changes required if any to the team basis input from Category managers
· Handle various sets of daily, weekly and monthly business reports
· Onboard new processes if required as per the business needs

Key job responsibilities
Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues and help them growth their business on Amazon.in

A day in the life
Train and guide the sellers/brands on managing the tools associated with selection and catalog. Coordinate with internal Amazon teams to troubleshoot on the operational blockers.

About the team
Kitchen category business for Amazon.in