About the Team

The New Verticals team is building the future of local commerce through expanding our product offerings on our marketplace platform. We launched in 2020 and have since then built world-class operations to delight our customers with access to Grocery, Convenience, Alcohol, and Retail delivery through our marketplace; this team is shaping the future of DoorDash Retail and how we empower local economies across industries like pets, flowers, home improvement and so much more!

About the Role

As we continue to scale our Retail business, we’re looking to hire a Senior Associates to support key strategic growth initiatives and operational improvements that will help drive customer growth and increase merchant selection with high quality, speed and accuracy. In a role like this, you might focus on increasing consumer awareness in-app through merchandising strategies to optimizing key operational quality metrics that impact customer satisfaction like lower cancellation rates & faster delivery times. You will report into a Senior Manager on our Retail Strategy & Operations team and be an individual contributor. We operate in a hybrid and spend a few days a month in person together! We have several positions open so we will be considering you multiple roles at once and align you based on interview feedback to the best role fit.

You’re excited about this opportunity because you will… Strategize. From first principles, you’ll develop the optimal strategy for best serving our customers and merchants. Operate. Own tracking dashboards and manage week over week metrics to like new merchant launches, consumer acquisition, quality metrics and more. Analyze. Build models using Excel and SQL to evaluate the economic, operational and strategic costs and benefits of various programs and experiments Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes Build. You’ll have your fingerprints all over DoorDash’s next big business. You’ll launch new products, get 1% better every day, and scale something completely new. This means everything from high-level strategy to operational details. Lead, collaborate and Influence. You’ll partner with and influence cross-functional teams including growth, quality, design, marketing, partnerships and product team to build and scale the Grocery business.  We’re excited about you because… You have 2-4+ years of experience. You’ve succeeded in similar cultures that are highly analytical and cross-functional (whether in tech, operations, strategy, consulting, banking, or a related experience). You are an owner. You're always looking for opportunities to better your work product and own the outcome – both the good and the bad You're entrepreneurial. You have a bias for action and are able to build things from the ground up. You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL and building models in excel. You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team. You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environment You have a completed Bachelor’s Degree.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

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