We're seeking a dedicated professional to join our Technology Risk and Control (TRC) team at JPMorgan Chase as a Senior Associate. This role is crucial to integrating our operational risk management framework with a focus on content management and governance. You'll play a pivotal role in enhancing existing content across various platforms into a centralized knowledge portal, ensuring compliance and risk mitigation, and implementing governance controls for knowledge creation and recertification.

 

As a Senior Associate, Technology Risk and Control - Content Management & Governance within the CTC organization, you will be a risk partner and consultant. Your role will involve promoting control compliance with policies and standards while targeting prioritized solutions to reduce risk. You will play a critical role in uplifting existing content across SharePoint, Confluence, and Knowledge Base (KB) articles into a centralized CTC knowledge portal. This foundational work is essential for delivering accurate information through AI/ML tools. You will also incorporate the Service Desk as a control point for teams creating new Engineering Service Desks (ESD) and implement governance controls for knowledge creation and recertification.

 

Job responsibilities:

Provide guidance and best practices to promote awareness and understanding of the technology risk and controls framework, with a specific focus on content management and governance challenges.Lead the consolidation and migration of existing CTC content from various platforms (SharePoint, Confluence, KB articles) into a centralized knowledge portal.Collaborate with cross-functional teams to ensure the accuracy and relevance of content, aligning with AI/ML tools for enhanced information delivery.Serve as a liaison with the Service Desk to establish control points for the creation of new Engineering Service Desks (ESD).Develop and implement governance frameworks for knowledge creation, management, and recertification processes.Ensure compliance with organizational standards and best practices in knowledge management.Monitor and evaluate the effectiveness of the knowledge portal, making recommendations for continuous improvement.Provide training and support to stakeholders on knowledge management processes and tools.Stay updated on industry trends and emerging technologies in knowledge management and cybersecurity.

 

Required qualifications, capabilities and skills

 

·    Experience in knowledge management, content management, and governance.

Analytical Skills: Ability to analyze knowledge from a customer and governance perspective, identifying content gaps.Technical Proficiency: Familiarity with SharePoint, Confluence, knowledge base systems, HTML, and integration techniques.Project Management: Strong organizational skills with the ability to manage multiple tasks and priorities, focusing on risk reduction.Cybersecurity Knowledge: Strong understanding of cybersecurity principles and practices.Agile Methodologies: Familiarity with Agile methodologies and Scrum framework.Customer Service Experience: Understanding of how self-service adds value.Communication Skills: Excellent communication and collaboration skills, with the ability to represent governance forums.

 

Preferred qualifications, capabilities and skills

Relevant certifications such as ServiceNow Certified System Administrator are a plus