We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

In this position...

As a Senior Specialist, Total Rewards, you will be a key contributor to ensure exceptional customer and employee experiences. The successful candidate will support various topics which can include: the oversight of the call experience with our main benefit administration vendor, manage employee, retiree, UAW and Union Benefit Representative escalations, and act as a liaison for various vendor relationships. This position requires strong communication skills with a focus on empathy, analytical, and project management skills, as well as a deep understanding of customer service best practices and employee relations. This role is housed within the Benefits Operations team, reporting to the Retirement Operations Manager.

You'll have…You'll have...

Minimum 5 years of work experience with a Master’s degree or 8 years of work experience with a Bachelor’s degree, preferably in Total Rewards or a related field. Bachelor’s Degree or Master’s Degree (preferred) in Human Resources, Organizational Development, Finance, or any other related discipline or commensurate work experience. Exceptional communication (written and verbal), empathy, and interpersonal skills Strong analytical, problem-solving, organizational, project management, and change management skills Demonstrated ability to manage multiple complex projects simultaneously and independently. Detail oriented Have a participant experience continuous improvement philosophy and practice Ability to build and maintain strong relationships, work effectively with multiple stakeholders, including Ford’s UAW Benefit team, and demonstrate emotional resilience

Even better, you may have...

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits, click here: Benefits

This Position is a Salary Grade 6(SG-6)

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

 

Onsite work of up to three days per week may be required for candidates within commuting distance of a Ford hub location. #LI-Hybrid   #LI-MN1

What you'll do...

Benefit Administrator Call Center Experience and Customer Oversight: Manage and oversee benefit call center projects, ensuring timely completion and adherence to quality standards Conduct benefit call center representative calibrations and call listening to identify areas for improved customer interactions and experiences, ensuring Ford values are clearly represented. Develop and implement strategies to improve call center performance based on KPI analysis Provide enhanced customer service when additional support is needed beyond vendor care for critical cases, role modeling Ford’s behaviors Employee and Retiree Escalation Management: Manage and track salaried and hourly employee and retiree escalations, ensuring timely and accurate resolution; connect with impacted participants to provide a positive customer experience Work with vendors and key stakeholders to Identify trends and support implementation as required to prevent future escalations UAW & Union Benefit Representative (UBR) Relations: Organize and lead the UAW, benefit vendor and Ford stakeholder meetings focusing on escalation tracking, call center updates and various projects Support and conduct Union Benefit Representative (UBR) training as required  Coordinate the benefit administration vendor annual Quality Operating System review Handle escalations from UAW Benefits Leadership and Union Benefit Representatives, ensuring timely resolution United Way Campaign Liaison: Act as the liaison between Vendor and the Ford United Way team Oversee vendor, manage vendor relationship, and comply with Ford’s security and control requirements Vendor Oversight and Management: Manage and oversee various benefit vendors; contracting, performance metrics, daily oversight Conduct quarterly audits of vendor access requests Fraud Case Management: Oversee and track fraud cases, ensuring appropriate action is taken Cross-functional Collaboration: Collaborate effectively with cross-functional business partners, including benefit administrator, Human Resource Business Partners, the People First team, and other stakeholders

Involves working on-site minimal three days

This description outlines the general nature and scope of work typically performed in this job. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, work requirements, etc. It may vary slightly based on business or geographic needs and is subject to being reviewed and updated periodically.