Ready to shape the future of work?

At Genpact, we don't just adapt to change, we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook

Job Description:

Inviting applications for the role of Senior Associate- Fraud
In this role, you will be responsible for investigating suspicious activity and behavior that could pose a risk to client’s customers.

Responsibilities:

· Thorough research of account for identification of red flags and taking appropriate steps as per set protocols.
· Communicate with other departments regarding the case as per procedures laid down via email.
· Accurately annotate each case investigation to banking tools to correctly capture the details of the case.
· Conduct research, work independently and make complex investigations decisions with little or no guidance within the ambit of workflow/procedure.
· Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
· Consistently achieve/exceed quality standards for investigations Agents are expected be up to date on latest fraud modus operandi that are currently trending in the market.
· Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
· Follow SOP and consistently achieve/exceed quality standards for investigations.
· Participate in ad hoc projects/assignments as necessary.
· Mentor new joiners with their doubts / clarifications.
· Perform quality evaluation of new hires

Qualifications we seek in you

Minimum qualifications:

• High School Graduate or Equivalent. Bachelor’s Degree (Preferred)
• Experience in Fraud Detection / Backend Ops.
• Experience in transaction analysis

Preferred Qualifications:

· Adaptability to learn new processes, concepts and skills and an eye for detail.
· Keen attention to detail risk identification.
· Good communication both written and verbal English skills.
· Ability to compose a grammatically correct, concise and accurate written response.
· Analytical problem-solving skills.
· Basic knowledge of Banking Industry Regulatory Environment.
· Ability to effectively manage time and individually prioritize multiple tasks of competing priority.
· Ability to maintain high levels of confidentiality and data security standards.
· Understanding of Microsoft Office, including Outlook, Word, and Excel. Knowledge of Fraud Detection tools would be an added advantage.

Why join Genpact?

Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best Join 140,000 bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.