Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Associate- Fraud
In this role, you will be responsible for investigating suspicious activity and behavior that could pose a risk to client’s customers.
Responsibilities

· Thorough research of account for identification of red flags and taking appropriate steps as per set protocols.
· Communicate with other departments regarding the case as per procedures laid down via email.
· Accurately annotate each case investigation to banking tools in order to correctly capture the details of the case.
· Conduct research, work independently and make complex investigations decisions with little or no guidance within the ambit of workflow/procedure.
· Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
· Consistently achieve/exceed quality standards for investigations Agent is expected be up to date on latest fraud modus operandi that are currently trending in the market.
· Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
· Follow SOP and consistently achieve/exceed quality standards for investigations.
· Participate in ad hoc projects/assignments as necessary.
· Mentor new joiners with their doubts / clarifications.
· Perform quality evaluation of new hires

Qualifications we seek in you
Minimum qualifications
• High School Graduate or Equivalent. Bachelor’s Degree (Preferred)
• Experience in Fraud Detection / Backend Ops.
• Experience in transaction analysis
• Prior experience in Fraud Detection is preferred.

Preferred qualifications/Skills
· Adaptability to learn new processes, concepts and skills and an eye for detail.
· Keen attention to detail risk identification.
· Good communication both written and verbal English skills.
· Ability to compose a grammatically correct, concise and accurate written response.
· Analytical problem-solving skills.
· Basic knowledge of Banking Industry Regulatory Environment.
· Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
· Ability to maintain high levels of confidentiality and data security standards.
· Understanding of Microsoft Office, including Outlook, Word, and Excel. Knowledge of Fraud Detection tools would be an added advantage.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.