Line of Service

Tax

Industry/Sector

Not Applicable

Specialism

Technology Strategy

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in tax services focus on providing advice and guidance to clients on tax planning, compliance, and strategy. These individuals help businesses navigate complex tax regulations and optimise their tax positions.

In quantitative tax solutions and technologies at PwC, you will focus on leveraging data analytics and technology to develop innovative tax solutions. In this field, you will use quantitative methods to optimise tax processes and enhance decision-making for clients.

Application Support Engineer is responsible for system support, problem escalation and resolution for the applications. This position is also accountable for system testing, documentation and communication between business users, clients, business analysts and developers. 

Job description 

Provide technical support and on-going services to end-users via ServiceNow and YouTrack.

Acts as a liaison between the users, business analysts and developers.

Participate in requirement analysis, workflow analysis and review session.

Coordinate with cross functional teams for issues not resolved at L1/L2 level.

Participation in daily scrum meetings and global cross-meetings.

Have basic knowledge on data mapping to facilitate data integration or data migration through different applications and services.

Creates and maintain deployment documentation including release notes, deployment guides and user manuals. 

Performs regression testing and assist with deployment activities. 

Opportunity to work on the design and deployment of no-code applications (training will be provided). 

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Respond effectively to the diverse perspectives, needs, and feelings of others.

Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.

Use critical thinking to break down complex concepts.

Understand the broader objectives of your project or role and how your work fits into the overall strategy.

Develop a deeper understanding of the business context and how it is changing.

Use reflection to develop self awareness, enhance strengths and address development areas.

Interpret data to inform insights and recommendations.

Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Requirements

Recognized University Degree in Computer Science/Information Technology or related discipline.

3+ years of working experience in application/customer support role. 

Good analytical skills, ability to multitask and prioritize.

Ability to work independently on individual assignments and collectively with a team on larger projects.

Good attention to detail in writing to ensure high quality work.

Excellent written and verbal communication skills, enabling clear and effective interaction with both technical and non-technical stakeholders. 

Flexible to work extended hours when needed to meet project deadlines. 

Openness to learning new technologies and methodologies as it evolves. 

Those with work experience must have the following: 

Knowledge of ITIL standard methodologies (ITIL foundation certification would be an advantage).

Familiarity with Azure DevOps.

Familiarity with ServiceNow platform.

Basic knowledge of SQL Server.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Corporate Tax Planning, Creativity, Data Analytics, Data Visualization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Scenario Planning, Self-Awareness, Statistical Analysis, Statistical Theory, Tax Compliance, Tax Efficiency, Tax Modeling, Tax Preparation, Tax Research {+ 1 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

July 31, 2025