Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Associate - Cloud Engineer

We are looking for candidates who have a passion for cloud with knowledge of different cloud architecture environments, virtualization, and data center automation. Ideal candidates should have technical experience in Architecting to help customers get value from the client Platform. This key role demands a highly motivated individual with a strong background in Computer Science/ Software Engineering. You are meticulous, thorough and possess excellent communication skills to engage with all levels of our stakeholders. A self-starter, you are up-to-speed with the latest developments in the tech world.
Responsibilities:
· Managing Azure resources (VMs, Storage, Backup, Monitor)
· Monitoring and optimizing Azure resource utilization
· Escalate critical issues to higher-level support teams when necessary
· Interact with customers via phone, email, and chat to provide technical assistance
· Contribute to knowledge base articles and documentation
· Manage and resolve incidents according to established procedures
· Coordinate with internal teams (e.g., Application, infrastructure) to address issues and tasks

Qualifications we seek in you
Minimum qualifications / Skills
Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field
· Understanding of Azure cloud services
· Experience with troubleshooting and resolving technical issues
· Excellent written and verbal communication skills
· Ability to work independently and as part of a team
· Familiarity with ITIL best practices

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.