Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500,` with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Associate-Customer Service

Responsibilities 

Customer service skillset, someone who can interact and talk to Genpact customers over the phone and email and guide customers to complete documentation to close medical device recalls.

Document all customer interaction in a defined format

Actioning the call outcome do a diligent follow up on it

Work with cross functional teams to drive FMI closures.

Document all customer interaction in a defined format approved by customer.

Respond to customer queries through email and calls.

Strictly follow SOP adhere to frequent changes.

Ready to take extra initiatives within team.

Maintain a thorough understanding of client process and policies.

Provide excellent customer service to our customers.

Responsible to demonstrate capacity for critical thinking and analysis.

Responsible to showcase strong work ethic.

Qualifications we seek in you 

Minimum qualifications   

Full professional knowledge of required language (C1 or higher)

Very good knowledge of English  

Bachelor’s Degree or equivalent

Ability to work under pressure in a dynamic environment.   

Microsoft Office proficiency, especially Excel.   

Ability to be hardworking and to think “outside the box”.   

Excellent proven interpersonal and teamwork skills.   

Excellent verbal and written communication skills.   

Capable of inventive problem solving, while remaining customer focused.   

Cultural awareness in a diverse and international environment.   

Thirst for learning 

Preferred qualifications   

Multilingual preferred

Customer service experience in healthcare

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.