Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Senior Associate - Data Center Operations
Responsibilities:
DC Hands Feet: Operations and management for the supported systems with hands on experience on physical Datacenter support, operations
Knowledge on Life cycle management of the hardware and software
Manage, Configure HPE, Dell Blade and Rack servers and manage and maintenance H/W, Regular check-up of Servers and Storages
Monitor all software and hardware products and ensure compliance to Data Centre standards and systems.
Troubleshooting on physical hardware like blades / standalone / chassis / storage
Firmware upgrade planning, schedule, and execution in coordination with Operation Lead and Staff team
Faulty part replacement if required.
Creating case for hardware issues with vendors.
Vendor Management and Coordination.
Coordinate for remote Data Centre Location for scheduled maintenance and support.
Datacenter Emergency Response
Follow up Auto Generate email from vendor side
New setup installation based on the scope.
Networking site cable connectivity
Change management for planning outage and CAB
Assist with process improvements and best practices in data centre operations
Self-driven and able to work independently and work closely with Customer, Ops Leads and Team
Qualifications we seek in you
Minimum qualifications / Skills
Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field
Preferred qualifications / Skills
Very good written and presentation / verbal communication skills with experience of customer interfacing role. In-depth requirement understanding skills with good analytical and problem solving ability, interpersonal efficiency, and positive attitude
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.