You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Maintaining the delivery pace of the program, without capacity waste, will be a key success metric of the role. Manage relationships across multiple business stakeholders like Program Owners, PD&I teams, TD&E & Envisioning teams to support the local network delivery roadmap through efficient delivery. Maintain clarity of the minimum viable program delivery and ensure the program has the capacity to deliver its core potential and capabilities. Have the ability to be able to work with complex cross functional teams: Engineers, Architects, governance & business partners.  Co-ordinate communication, escalate and facilitate resolution of risks, issues and changes tied to the Product Backlog  Ability to break down complex technical concepts into simple business terms linked to a business strategy. You thrive at the intersection of tech and business and can straddle both worlds easily. You are an excellent communicator, orally and in written communication  Proven track record of coordinating between Business, Delivery, and Technology teams to define, prioritize, and deliver on a product roadmap  Ability to mobilize and lead cross-functional team collaboration to achieve results in a fast paced, multi-partner environment with constant change.

 

 

Key Responsibilities 

 Support the delivery lifecycle through solid engagements & efficient partnership with Customers, Product teams &   Technology partners aligning to the   enterprise strategy  Ensure individual releases across the program drive the successful value delivery on the key program milestones and this delivery is of high quality.  Support feature and user story definition sessions  Establish acceptance criteria, test strategy, and write user acceptance test cases.  Maintaining the delivery pace of the program, without capacity waste, will be a key success metric of the role.  Maintain open communication channels with product managers, stakeholders, business partners, and technology partners  Co-ordinate communication, escalate and facilitate resolution of risks, issues and changes tied to the Product Backlog  Ability to break down complex technical concepts into simple business terms linked to a business strategy.  Proven track record of coordinating between Business, Delivery, and Technology teams to define, prioritize, and deliver on a product roadmap  Partner with Quality team aligning to the “Shift Left” strategy through early engagements on features and release timelines  Maintain clarity of the minimum viable program delivery and ensure the program has the capacity to deliver its core potential and capabilities.

 

Minimum Qualifications

 Experience in working with technology as partners and working as one team    Strong understanding of the Product Management lifecycle, with specific application of Scaled Agile delivery  Proven track record of communication, influence, and leadership without authority  High energy, an optimistic attitude

Preferred Qualifications

Understanding of Network and payment technology

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.