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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Sr. Analyst – Product Development – Capabilities, Global Real Estate and Workplace Experience (GREWE)

Description

As part of the Strategy Transformation and Capabilities team we support American Express by leading the strategy, investment, design, and deployment activities for the software solutions that enable our partners to provide superior services to our colleagues.

We are on a journey to create a best-in-class Capabilities Organization. Our Capabilities team not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal, and fulfilling experience for all our customers. So, if you’re interested in a career creating breakthrough products and making an impact on our internal customers look no further.

The successful candidate will be responsible to support the Global Real Estate and Workplace Experience (GREWE) applications. GREWE manages the design, construction and management of AXP facilities globally while focusing on providing key services to support colleague’s workplace experience. In this role, the candidate will be responsible for supporting the product owners with requirement analysis, user story refinement, testing support, feature implementation, stakeholder management, and more. It will be important for the candidate to develop a deep understanding of the GREWE business process to effectively support the different applications and modules including but not limited to dining, meeting, transportation, real estate operations, etc. 

Responsibilities:

Engage with business stakeholders to understand goals/objectives, align features with the broader product strategy, and support implementations end to end Partner closely with product owners to provide various analysis, conduct workshops and support the agile lifecycle of product development (stories, testing, implementation, etc.) Support the efforts to onboard new products including third-party risk/TLM activities, initial application set up, OKTA integration, etc. Provide forward thinking, intuitive and innovative solutions that challenge the status quo to ensure an exceptional colleague experience Interact with developers across teams both internally (American Express Technologies (AET)) and externally, as needed Take ownership independently of smaller products

Minimum Qualifications:

2+ years of product management or business analyst experience A balance of technical and business operations knowledge with proven ability to drive solutions Prior Real Estate and Workplace Experience knowledge preferred Excellent analytical and product development mindset with ability to problem solve and translate requirements succinctly Independent and self-motivated, capable of executing under uncertainty with multiple priorities, in a fast paced environment Strong communication and relationship building skills Experience operating in Agile framework Passionate about new technology and finding ways to apply it to enhance the user experience Project management and organization skills Prior knowledge of Tririga is a plus Bachelor's degree or equivalent combination of education and experience preferred

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for this position.