Senior Associate - Global Service Center (Makati) Job ID 182961 Posted 11-Sep-2024 Service line GWS Segment Role type Full-time Areas of Interest Customer Service, Data & Analytics Location(s) Makati City - National Capital Region - Philippines **Purpose of the Position:** The Senior Associate in Global Service Center plays a crucial role in maintaining the integrity and security access of our client sites globally. This position is instrumental in managing physical access provisioning across all client locations, ensuring compliance with internal standards and policies. Additionally, the role encompasses providing exemplary customer service by addressing inquiries, resolving complaints, and assisting with travel security concerns. **Essential Duties and Responsibilities:** + **Customer Service Excellence:** Address security access-related issues for all business units, ensuring high levels of customer satisfaction through various channels including phone, chat, email, and online platforms. + **Inquiry and Complaint Resolution:** Actively respond to customer inquiries and concerns, ensuring timely follow-up and resolution to maintain customer satisfaction. + **Data Management:** Maintain accurate records by updating system tools and spreadsheets with current service or customer information. + **Communication:** Engage with customers to gather additional information and communicate subsequent steps in the work order or access request process. + **Reporting:** Generate, review, and distribute various customer service reports as needed. + **Training and Leadership:** Provide technical guidance and training to new hires and temporary employees. May also lead projects, ad hoc activities, and manage queues. + **Adaptability:** Comfortable navigating a fast-paced and dynamic work environment. + **Flexibility:** Ability to work on a shifting schedule, including 24/7 operations and holidays. **Qualifications:** + Bachelor's Degree Holder of any Course + Has years of experience in client management, email handling and customer service + Proficient in JIRA Service Desk, Visio Skills, Data analytics, and Power BI CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)