You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and let’s lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Why Enterprise Design & Research at AMEX?

The Enterprise Communications Design team are part of the Design Experience Frameworks team who are responsible for defining messaging and communications frameworks, and lead defining user centric experiences across interconnected and emerging products and services here at AMEX.

We offer a vibrant and collaborative work environment where creativity and innovation thrive. Joining our team as a Designer will allow you to make a meaningful impact on our customers’ digital experiences.

How will you make an impact in this role?

Role Overview:

We are looking for a talented Product Designer to partner with the Enterprise Communications & MarTech Experiences team. Your primary responsibility will be to work closely with product and tech teams to help continuously improve internal products and their features.

You’ll partner with product teams to create user-centered experiences and interfaces for products and solutions which improves end-to-end user journeys. Develops the overall design and specifications for creating and enhancing the experience and functionality of user interfaces for company products.

Uses design tools to create storyboards, wireframes, prototypes, information architecture diagrams and user journey maps for demonstrations and user testing. Produces high-fidelity designs for implementation by development teams.

Analyze user research, business insights and other data to continuously improve user experiences for internal tools and platforms. Reviews proposed product changes or enhancements for compliance and alignment with desired user experience design and satisfaction standards and suggests improvements. Creates and maintains UI/UX resources such as content templates, samples and guidelines, to streamline the design process for designers and developers.

Key Responsibilities:

Ensures visually appealing and usable user interfaces by delivering artifacts such as wireframes, prototypes, and high-fidelity specifications Develops understanding and empathy for users through user-centered methodologies, external analysis, research, and data Presents design decisions to peers and partners with minimal support from senior colleagues. Understands American Express design process, design systems and UX patterns. Collaborates closely with product managers, engineers and design leads to understand and deliver against project requirements Participates in design community Leverages design tools to efficiently deliver artifacts

Minimum Qualification: 

Has at least 2 years of hands-on experience in or with a product design organization Is proficient in Figma Demonstrates an understanding of user-centered design methodologies, research and processes. Shares solutions to problem-solving initiatives in an engaging way Is a proactive and energetic communicator, with an attention to detail

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.