The Role

As part of the CRB North America (NA) Business Support Training Design and Delivery Team, this role will support all aspects of training regarding Process and Technology for CRB NA Operations including both Advocacy and Broking. 

This is a fully remote position.

 

Principal Duties/Responsibilities

 

Development of training programs and support materials for various groups including Advocacy, Broking, and Global Service Delivery Operations.  Delivery and maintenance of materials for New Hire Learning. Ongoing delivery, development, and maintenance of materials for process and technology updates across CRB NA. (e.g. Broking Platform, Epic, RMS, Service Hub) Work in close partnership with stakeholders on new process design and technology enhancements to enable development of required training materials and appropriate delivery method. Ability to work independently as well as alongside others, to understand process and technology in detail. This includes the process itself, inputs, outputs, and appropriate business application of supporting technology. Ability to connect and communicate the end-to-end process and proper use of technology to colleagues. Facilitate virtual classroom training sessions, including New Hire Learning. Management of all deliverables, timelines, and task completion. Participation in business and UAT testing of technology releases. Engage in active collaboration, communication, and teamwork within the broader CRB NA Business Support Team.

Qualifications 

The Requirements

 

Experience

 

BA/BS degree preferredMinimum 5 years experience of technical insurance industry knowledge, including a high degree of process and functional knowledge from either the brokerage or carrier sides of the industryA broad understanding of insurance transactions and how they are performedPrior training experience in classroom and virtual training scenarios preferredKnowledge of agency management systemsExperience of large and complex projects and track record of implementation supportKnowledge of process mapping, automation and technologiesExperience and knowledge of working in a global services organization

 

Skills and Attributes

 

A work style that is collaborative in natureFlexible communication and personal style that allows the individual to connect with colleagues during training sessionsStrong communication skills i.e., written, verbal, and presentationAbility to influence stakeholders and communicate well at all levels while adapting delivery to suit audienceSoftware and hardware technology and systems, including knowledge of Microsoft Office applicationsAptitude to assess, suggest, and apply business processes and technology effectivelyForward thinking and willing to respectfully challenge the status quoA strong personal desire to achieve excellencePersonal drive to achieve significant change in relatively short periods of time

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.

Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation
The base salary compensation range being offered for this role is $85,000 - $100,000 USD per year. This role is also eligible for an annual short-term incentive bonus.

Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. 

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets