Dropbox is a Virtual First company. For this role, we are hiring in Zones 2 and 3. Please refer to our Compensation section below to see what neighborhoods fall under each Zone. Company Description Dropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. We’re looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today. Wouldn’t it be great if our working environment—and the tools we use—were designed with people’s actual needs in mind? Imagine if every minute at work were well spent—if we could focus and spend our time on the things that matter. This is possible, and Dropbox is connecting the dots. The nearly 3,000 Dropboxers around the world have helped make Dropbox a living workspace - the place where people come together and their ideas come to life. Our 700+ million global users have been some of our best salespeople, and they have helped us acquire customers with incredible efficiency. As a result, we reached a billion dollar revenue run rate faster than any software-as-a-service company in history. Dropbox is making the dream of a fulfilling and seamless work life a reality. We hope you’ll join us on the journey. Team Description ITS delivers business technology strategy and solutions to our Dropbox business partners so they can work confidently, move fast, and scale effortlessly. We aspire to be the connective tissue to the core business of Dropbox as a partner of choice that accelerates and simplifies outcomes. We source, build and implement the right technology solution, and fit it into exactly the right place so that everything meets the high bar that Dropboxers expect. Role Description Our Corporate IT Engineering team are seeking a highly motivated and experienced Atlassian Administrator to manage and optimize our suite of Atlassian products. We are undergoing a migration from JIRA on premises to JIRA Cloud, and this role will be crucial in ensuring our teams have the tools and support they need to collaborate effectively and drive productivity. You will be a key partner and SME working with the PMO to align Jira to our SDLC and best practices for running Agile. The ideal candidate will possess a strong understanding of Atlassian applications, excellent problem-solving skills, and a passion for continuous improvement. Responsibilities Manage and maintain our Atlassian suite, including Jira Cloud, Confluence and other related tools. This includes user management, permissions, workflows, customizations, and integrations. Monitor system performance, identify bottlenecks, and implement optimizations to ensure optimal performance and scalability.  Provide technical support and training to end-users on Atlassian tools and best practices.Develop and maintain user documentation.Design, implement, and maintain workflows, automations, and integrations to streamline processes and improve efficiency.Evaluate, install, configure, and manage Atlassian Marketplace plugins to extend the functionality of the platform.Implement and maintain security best practices to protect sensitive data and ensure compliance with relevant regulations.  Work closely with stakeholders across different teams to understand their needs and provide effective solutions. Communicate effectively with technical and non-technical audiences.Maintain accurate and up-to-date documentation of system configurations, processes, and best practices.Stay up-to-date with the latest Atlassian features and best practices, and proactively identify opportunities for improvement. Many teams at Dropbox run Services with on-call rotations, which entails being available for calls during both core and non-core business hours. If a team has an on-call rotation, all engineers on the team are expected to participate in the rotation as part of their employment. Applicants are encouraged to ask for more details of the rotations to which the applicant is applying. Requirements Proven experience as an Atlassian Administrator with experience managing a large and complex Atlassian environment >2000 usersDeep understanding of Jira Cloud, Confluence and other relevant Atlassian productsExperience with workflow customization using plugins such as scriptrunner, automation rules, jira workflow extensions or scripting (e.g., Groovy)Experience with Atlassian API libraries to build integrations with Jira cloud or Confluence CloudStrong understanding of user management, permissions, and security best practicesExcellent problem-solving and troubleshooting skillsAbility to work independently and as part of a team Excellent communication and interpersonal skills Preferred Qualifications Experience with other DevOps tools and technologiesKnowledge of scripting languages (e.g., Python, Bash)Knowledge of regular expressions and Atlassian Assets Knowledge of popular add-ons such as Rich Filter Dashboard, Time to SLA, Exalate and Structure. Experience with cloud-based Atlassian products (e.g., Jira Cloud, Confluence Cloud)Familiarity with ITIL or other IT service management frameworksExperience with Agile methodologies Atlassian certifications (e.g., ACP-120 )  CompensationUS Zone 1 This role is not available in Zone 1US Zone 2$155,300—$210,100 USDUS Zone 3$138,000—$186,800 USD The range(s) listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change. Please note, OTE are for sales roles only. Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Dropbox takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location/metropolitan area, skillset, and peer compensation.  We target most new hire offers between the minimum up to the middle of the range. Dropbox uses the zip code of an employee’s remote work location to determine which metropolitan pay range we use. Current US Zone locations are as follows: • US Zone 1: San Francisco metro, New York City metro, or Seattle metro • US Zone 2: Austin (TX) metro, Chicago metro, California (outside SF metro), Colorado, Connecticut (outside NYC metro), Delaware, Massachusetts, New Hampshire, New York (outside NYC metro), Oregon, Pennsylvania (outside NYC or DC metro), Washington DC metro, and West Virginia (DC metro) • US Zone 3: All other US locations Benefits Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to: Competitive medical, dental, and vision coverage 401(k) plan with a generous company match and immediate vesting Flexible PTO/Paid Time Off, paid holidays, Volunteer Time Off, and more, allowing you time to unplug, unwind, and refresh Income Protection Plans: Life and disability insurance Business Travel Protection: Travel medical and accident insurance Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food and groceries, and much more Parental benefits including: Parental Leave, Child and Adult Care, Day Care FSA, Fertility Benefits, Adoption and Surrogacy Support, and Lactation Support Access to over 10,000 global co-working spaces through Gable.to, making it easy to book flexible workspaces for collaboration or individual work Quarterly Cell phone and internet allowance Mental health and wellness benefits Disability and neurodivergence support benefits Additional benefit details are available upon request.   Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.